Update - We have identified that the issue may be affecting multiple types of Appointment Notifications, not just the “Appointment Scheduled” messages. Our team is reviewing this further and will provide updates as more information becomes available.
Aug 19, 2025 - 13:20 EDT
Investigating - We have received reports that “Appointment Scheduled” messages are displaying appointment times one hour ahead of the actual scheduled time. Please note this affects the notification sent to patients when an appointment is created in CareCloud.
Our team is actively investigating the issue and working toward a resolution. Further updates will be provided as they become available.
Aug 19, 2025 - 13:08 EDT
Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.
Analytics
Operational
API
?
Operational
Breeze
Operational
Community
Operational
Eligibility
Operational
Charts
Operational
Chat
Operational
Claims
Operational
Collections
Operational
Interfaces
Operational
Patient Search
Operational
Patient Statements
Operational
Remittance
Operational
Client Support - Incoming External Phone Calls
?
Operational
Documents
?
Operational
Campus
Operational
Payment Transactions
Operational
Fax Service
Operational
Appointment Notifications
Degraded Performance
90 days ago
100.0
% uptime
Today
CareCloud Live
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Aug 19, 2025
Unresolved incident: Issue with Appointment Notifications.