All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
Community Operational
Eligibility Operational
Patient Search Operational
Charts Operational
Claims Operational
Collections Operational
Remittance Operational
Patient Statements Operational
Interfaces Operational
Chat Operational
API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2017

No incidents reported today.

Aug 18, 2017

No incidents reported.

Aug 17, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
Resolved - The issue with the Patient Charts application is resolved.
Aug 11, 20:21 EDT
Monitoring - We believe the issue with Charts is resolved at this time, we will continue to monitor before closing the incident.
Aug 11, 14:33 EDT
Investigating - CareCloud Platform is experiencing connectivity issues in Patient Charts application. We've identified the issue and working to resolve now.
Aug 11, 14:09 EDT
Aug 10, 2017

No incidents reported.

Aug 9, 2017
Resolved - We consider this incident to be resolved. However, we continue to work with our cloud provider to find root cause and prevent future incidents with this area of the platform. We apologize for the inconvenience this morning.
Aug 9, 15:14 EDT
Monitoring - ’We apologize for the issues you may have experienced with the Charts application this morning, we had multiple temporary interruptions in connectivity between servers that service the patient charts application. The service recovered automatically each time as our data store is clustered and fell over to a secondary replicated server. The servers are currently behaving normally after a restart and resynchronization of data. There was no data loss as a result of the connectivity issues. We have brought up extra server capacity preemptively in case we experience a reoccurrence, and our Engineering team is currently researching root cause with our cloud provider.'''
Aug 9, 12:52 EDT
Investigating - CareCloud is experiencing intermittent connectivity issues in the Patient Charts application, we continue to work to resolve the underlying issue and restore service.
Aug 9, 12:05 EDT
Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.