CareCloud
All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Campus Operational
Payment Transactions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 7, 2020

No incidents reported today.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020
Resolved - All issues have been resolved and all services are back to normal.
Apr 2, 19:07 EDT
Update - Our engineering team has identified the issue with our payment processing functionality. The fix will require several more hours to complete. We estimate that the ability to interact with payments (posting new payments, reversing/refunding) should be restored by 9 PM Eastern this evening. We recommend that practices conduct a reconciliation process tomorrow, to ensure that all payments that were posted today were properly registered. Again we apologize for the inconvenience.
Apr 2, 16:27 EDT
Update - We are currently experiencing an outage with our payment processing functionality. Our engineers are actively working on restoring these services.

Please note that any transaction related to payments, i.e. posting, reversing or refunding a payment or posting a remittance will return an error message. Nonetheless, the transactions ARE being recorded, but have been queued for processing once the current outage has been resolved. We recommend refraining from posting any of these transactions until this issue is resolved. We will update the Status page once the payment processing functionality has been fully restored.
Apr 2, 12:37 EDT
Update - Our engineers are reporting that systems are coming back online and users should be able to access CareCloud. Though we continue to validate the incident, slowness might be occurring as we continue to bring all services online.
Apr 2, 11:10 EDT
Update - Our engineers are making progress to remediate the issue, we will continue to provide additional updates as they become available.
Apr 2, 10:31 EDT
Update - Our engineers are continuing to remediate the issue, we will continue to provide additional updates as they become available.
Apr 2, 10:00 EDT
Identified - Our team has identified the cause of this issue and is actively taking steps to remediate impact. We will continue to provide additional updates as they become available.
Apr 2, 09:13 EDT
Investigating - Our engineering team is currently investigating an issue with CareCloud not loading. Our engineering team is currently investigating and we'll provide an update shortly.
Apr 2, 07:59 EDT
Monitoring - Our teams have validated that all affected services are recovered at this time. We are continuing to monitor for any additional impact.
Apr 2, 02:13 EDT
Investigating - We're investigating reports of CareCloud website not loading. Our engineering team is currently investigating and will provide an update once additional information is available.
Apr 2, 00:15 EDT
Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020
Resolved - Our teams have validated that all affected services are recovered at this time. Please reach out to our Client Support Team if you continue to have any issues.
Mar 30, 23:41 EDT
Investigating - We're currently investigating issues with users unable to access Campus. The issue is with our third-party access management platform. Our engineers are aware of the issue and working to correct the problem quickly.
Mar 30, 12:12 EDT
Resolved - Our teams have validated that all affected services are recovered at this time. Please reach out to our Client Support Team if you continue to have any issues.
Mar 30, 23:40 EDT
Monitoring - Our teams have taken action to remediate impact and we are seeing recovery with the Authentication failed errors. Closing your browser and reopening should be done in order to access CareCloud. We are seeing an error with the chat messaging that our team is currently investigating. We will provide additional updates as they become available.
Mar 30, 21:11 EDT
Investigating - We are currently investigating an issue with Authentication Failed error. Our engineering team is currently looking into this and provide an update when more information is available.
Mar 30, 18:52 EDT
Resolved - This incident has been resolved.
Mar 30, 12:11 EDT
Update - The issue regarding messages is now resolved.
Mar 30, 12:10 EDT
Investigating - We're investigating reports of an issue with messages not loading properly in CareCloud. Our engineering team is investigating and we'll provide an update once more information is available.
Mar 30, 09:58 EDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020
Resolved - After further monitoring, this incident is now considered resolved. CareCloud services have been restored to full functionality. Please contact our Client Support team if you continue to experience any issues.
Mar 28, 09:49 EDT
Monitoring - We have resolved the issue impacting the CareCloud platform. We are continuing to monitor to ensure no further impact is observed.
Mar 28, 09:39 EDT
Update - We are continuing to investigate and all teams are actively engaged in identifying the root cause and taking steps towards remediation.
Mar 28, 09:12 EDT
Investigating - We're investigating reports of CareCloud System not responding. We will provide more information shortly.
Mar 28, 08:35 EDT
Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - Our team has become aware of an issue reported by our engineering team at 1:45 PM. Some customers may have experienced a delay loading CareCloud, closing your browser and reopening it will load CareCloud properly. If you still continue to experience any issues please reach out to our Client Support Team.
Mar 26, 14:12 EDT
Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 EDT
Scheduled - This evening, Wednesday, March 25th, 2020 CareCloud will perform a planned maintenance to upgrade our CareCloud Platform in order to continue supporting the rollout of CareCloud Live, our new telehealth solution. The maintenance will begin at 10:00 PM Eastern Standard Time and is expected to complete by 11:00 PM. We do not anticipate adverse user impact from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the platform throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.carecloud.com.
Mar 25, 14:29 EDT
Resolved - Our teams have validated that all affected services with First Data Bank are recovered at this time.
Mar 25, 09:06 EDT
Investigating - We're working with our Third Party Provider (First Data Bank) who is experiencing a service disruption. We will provide additional updates as we gather additional details from First Data Bank.
Mar 24, 21:14 EDT