CareCloud Status

CareCloud

All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational

API Operational

Breeze Operational

Community Operational

Eligibility Operational

Charts Operational

Chat Operational

Claims Operational

Collections Operational

Interfaces Operational

Patient Search Operational

Patient Statements Operational

Remittance Operational

Client Support - Incoming External Phone Calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 14, 2018

No incidents reported today.

Nov 13, 2018

Issue with viewing documents (including reports) in the CareCloud platform.

Resolved - This incident has been resolved.
Nov 13, 16:17 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 15:42 EST

Update - We are continuing to investigate an issue where document viewing is intermittently failing for some clients. We will update here as soon as we have identified root cause.
Nov 13, 14:00 EST

Investigating - We are experiencing an issue with viewing documents (including reports) in the CareCloud platform. We apologize for any inconvenience and we continue to work to resolve the issue as soon as possible.
Nov 13, 12:14 EST

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

Issues with receiving/making calls with client support center

Resolved - Our phone systems are now fully operational and everything has recovered.
Nov 5, 12:32 EST

Update - We are continuing to work with our telecom service provider.
Nov 5, 11:46 EST

Investigating - Our telecom provider has identified an issue and we're currently working closely with them on fixing this.

We'll provide more updates shortly.
Nov 5, 11:37 EST

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

The CareCloud Platform is experiencing connectivity issues at this time

Resolved - Our Engineering team has resolved the issue with connectivity to our Carecloud system. We apologize for the inconvenience.
Nov 1, 18:13 EDT

Monitoring - Our engineers are currently still investigating the root cause, but the CareCloud system has stabilized. We apologize for any inconvenience this might have caused.
Nov 1, 15:29 EDT

Update - The CareCloud Platform is experiencing connectivity issues at this time
Nov 1, 14:41 EDT

Investigating - The CareCloud Platform is experiencing connectivity issues at this time
Nov 1, 14:39 EDT

The CareCloud Platform is experiencing an issue where printing forms from Appointment, Patient apps.

Resolved - This incident has been resolved. All printing forms have been processing normally since 1:35pm ET.
Nov 1, 14:21 EDT

Monitoring - Our Engineering team has identified the issue with printing forms, we're currently monitoring the resolution that was implemented.
Nov 1, 13:39 EDT

Update - We are continuing to investigate this issue.
Nov 1, 13:32 EDT

Investigating - The CareCloud Platform is experiencing an issue where printing forms from Appointment, Patient apps.
Nov 1, 13:30 EDT

Oct 31, 2018

No incidents reported.