CareCloud Status

CareCloud

All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational

API Operational

Breeze Operational

Community Operational

Eligibility Operational

Charts Operational

Chat Operational

Claims Operational

Collections Operational

Interfaces Operational

Patient Search Operational

Patient Statements Operational

Remittance Operational

Client Support - Incoming External Phone Calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 26, 2019

No incidents reported today.

Jun 25, 2019

No incidents reported.

Jun 24, 2019

External Provider Connectivity

Resolved - Between 6:34 AM and 9:01 AM we observed an issue with an external provider outside of our network, which impacted Internet connectivity between some customer networks and CareCloud. The issue has been resolved and connectivity has been restored.
Jun 24, 10:06 EDT

Investigating - Some customers might be experiencing issues connecting to CareCloud or running certain workflows. These issues are stemming from an external provider outside of our network, which is impacting Internet connectivity between some customer networks and CareCloud. We will continue to monitor and provide updates as needed.
Jun 24, 09:06 EDT

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

Errors accessing certain areas of the Applications

Resolved - All maintenance has been completed and full system performance has been restored.
Jun 15, 16:00 EDT

Monitoring - We have completed the recovery and restored normal application functions. Our team is continuing to perform system maintenance to prevent reoccurrence of this issue in the future.
Jun 15, 11:18 EDT

Update - We are continuing to work on a fix for this issue.
Jun 15, 09:35 EDT

Identified - We have identified an issue that is preventing some users from accessing portions of the Application. Current areas experiencing issues are: Claims, Collections and Analytics. We have a recovery action in process and will update status immediately when it is completed.
Jun 15, 09:34 EDT

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.