CareCloud Charts and Application Functionality
Update - We have identified the cause of the white screen and distorted note text issues affecting some users. Our team is actively working to restore and isolate any other functionality that may be affected, and we will provide another update as soon more information is available.

Thank you for your patience and understanding
Nov 10, 2026 - 17:31 EST
Identified - The issue affecting users receiving an error when attempting to create a Simple Encounter within the Charts application has been resolved. The team is actively monitoring the system to ensure continued stability.

Additionally, we are reviewing reports of two other issues affecting some users, including a white screen when accessing CareCloud and distorted text when viewing notes. These issues are currently under review, and we will provide further updates as more information becomes available.

Thank you for your patience and understanding.
Nov 10, 2026 - 14:56 EST
Security Updates Related to User Access
Identified - We are currently implementing security updates related to user access across the platform.

As we work through these updates, some users may experience changes in their ability to access certain features or functions. If access is affected, practice administrators may need to review and update the user's access as appropriate.

We will provide additional updates as more information becomes available.

Thank you for your patience and understanding.
Oct 13, 2026 - 11:51 EDT
Permissions needed for seamless use of the CareCloud Web experience
Identified - To ensure full functionality and access to connected devices and services using the CareCloud web experience, please confirm that the following browser settings are enabled:

Google Chrome / Microsoft Edge
- Access apps on your device
- Pop-ups and redirects

Safari on Mac
Safari handles these permissions a little differently. Please make sure the following are allowed:
- Pop-up windows
- Any prompted permissions needed to access connected devices or external applications

If these settings are not enabled, certain features may not work as expected
Jul 06, 2026 - 11:10 EDT

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Uptime over the past 90 days. View historical uptime.
Analytics Operational
API Operational
Breeze Operational
Community Degraded Performance
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls Operational
Documents Operational
Campus Operational
Payment Transactions Operational
Fax Service Operational
Appointment Notifications Operational
CareCloud Live Operational
MIPS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 10, 2026

Unresolved incidents: CareCloud Charts and Application Functionality, Security Updates Related to User Access, Permissions needed for seamless use of the CareCloud Web experience.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

CareCloud Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 22:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:15 EST
Scheduled - We will be doing scheduled database maintenance to improve performance and reliability. The application will be unavailable during this time. We expect the downtime to last about 10 minutes, but have set aside a 30-minute window.
Nov 6, 14:47 EST

Nov 6, 2026

Incoming Electronic Prescription Refill Requests
Resolved - The issue affecting the receipt of incoming electronic prescription refill requests from pharmacies has been resolved. In coordination with our vendor partner, Surescripts, the underlying cause was identified and addressed, and normal electronic message delivery has been restored.

Any messages that previously failed delivery have been addressed as part of the recovery efforts. Organizations should continue to monitor incoming refill requests and utilize faxed requests received during the disruption as needed.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Nov 6, 15:31 EST
Identified - We have identified the root cause and the frequency of the failures has greatly decreased. We are actively working to restore any messages that failed delivery and will provide status updates as those changes are made
Nov 5, 16:57 EST
Investigating - We are currently investigating an issue affecting the receipt of incoming electronic prescription refill requests from pharmacies.

Our vendor partner, Surescripts, has advised that any errored incoming refill requests are being temporarily routed to your organization via fax while the issue is under investigation.
We are actively working with Surescripts to identify the cause and restore normal electronic message delivery. We will provide additional status updates as more information becomes available and communicate once the issue has been fully resolved.

We apologize for any inconvenience and appreciate your patience.
Nov 5, 11:33 EST

Nov 5, 2026

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Third Party E-Faxing vendor experiencing service issues
Resolved - This incident has been resolved.
Oct 27, 09:11 EDT
Monitoring - Our e-fax partner, SFAX, has identified the issue and addressed the associated traffic and resource limitations. Service performance has returned to normal levels, and SFAX is continuing to monitor the service to ensure stability.

We will continue to monitor for any further impact and provide additional updates if necessary.

Thank you for your patience and understanding.
Oct 26, 16:03 EDT
Identified - Our e-fax partner, SFAX, is currently experiencing a service outage and is actively investigating the issue. We have received reports of clients encountering errors when attempting to send outbound faxes from CareCloud.

For the latest updates regarding the outage and the provider's investigation, please refer to the SFAX Status Page.

https://sfax.statuspage.io/

We will continue to monitor the situation and communicate updates regarding the impact and resolution progress as additional information becomes available.

Thank you for your patience and understanding.
Oct 26, 14:29 EDT
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