CareCloud
Update - Our Technical Operations team has taken action to remediate the fax API integration with Sfax, and have confirmed that faxes are being processed as expected. We have received reports which indicate faxes for prior dates have not been received by some practices. We are working to remediate this issue. These faxes are enqueued and we expect them to be processed today.
Jun 4, 12:24 EDT
Monitoring - Our Technical Operations team has taken action to remediate the fax API integration with Sfax. At this time all faxes are queued and being processed. We anticipate the queue will be completed in 6-8 hours, we will continue to monitor fax services and provide additional updates as they become available.
Jun 3, 16:59 EDT
Update - Our Technical Operations team is continuing to work on the API integration with our 3rd party faxing provider, Scrypt Sfax. We are working with Sfax to correct an issue occurring on their end, that is causing this faxing outage. We have verified that faxes are being queued up and will be delivered once services are restored.
Jun 3, 08:54 EDT
Update - Our Technical Operations team believes they have identified this issue as a failure within the API integration with our 3rd party faxing provider, Scrypt Sfax. We are working with Sfax to correct an issue occurring on their end, that is causing this faxing outage.
Jun 2, 18:09 EDT
Update - Our engineering team is continuing to work on a fix for this issue.
Jun 2, 11:59 EDT
Update - We are continuing to work on a fix for this issues.
Jun 1, 18:38 EDT
Identified - The issue has been identified as a third party issue. Our engineering team is working with third party support and will continue to provide updates.
Jun 1, 13:17 EDT
Investigating - We are investigating reports that faxes are not being send/received. Our engineering team is actively troubleshooting the issue.
Jun 1, 09:01 EDT

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Campus Operational
Payment Transactions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 5, 2020

No incidents reported today.

Jun 4, 2020

Unresolved incident: Unable to send/receive faxes.

Jun 3, 2020
Jun 2, 2020
Jun 1, 2020
May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Resolved - This incident has been resolved.
May 22, 13:23 EDT
Monitoring - Our teams have validated that all affected services are recovered at this time. We are continuing to monitor for any additional impact.
May 22, 11:40 EDT
Investigating - We're investigating reports of an issue with documents not loading properly. We have engaged our engineers and will provide an update when we get additional information.
May 22, 10:46 EDT