CareCloud
All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Campus Operational
Payment Transactions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 28, 2021

No incidents reported today.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Completed - The scheduled maintenance has been completed.
Nov 24, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:00 EST
Scheduled - **November 24, 2021 RELEASE**
We will be conducting the Breeze Software deployment on November 24, 2021, beginning at 8:00 AM EST. We expect that this maintenance window will last approximately 1-hour and should be completed by 09:00 AM EST, on November 24, 2021.
During the software deployment window, we do not expect any impact to the Breeze Platform. We will post updates to the Status page prior to and after the software deployment window but alerts will not be sent out to Status page Subscribers.
Nov 23, 07:36 EST
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Resolved - This incident has been resolved.
Nov 19, 13:39 EST
Identified - As you know, our system has been experiencing intermittent issues that may have made it difficult for you to access our platform. We want to take this opportunity to assure you that we are aware of the issue and we are working hard to improve your experience as quickly as possible.

Our Engineering and Development Operations teams have worked tirelessly to get to the bottom of the issue and we’ve been successful at reducing the frequency of errors by implementing and reviewing additional logging tools. Although the issues manifested themselves similarly (i.e. with the platform ‘crashing’ or displaying ‘503’ errors) they stemmed from more than one root cause.

During the first week of March, we were able to identify and fix some of the underlying causes, and have since seen drastically fewer errors. Nonetheless, some errors continue to persist.

In furthering our commitment to maintain platform stability, we are dedicating the next several months to platform efficiency, uptime and speed. Some of our efforts will include the collaboration of our Engineering, Product and Development Operations teams, and we are also building a dedicated engineering team solely focused on system stability engagements.

With our concentrated force of resources dedicated to making our system run more efficiently, we are confident that your experience will significantly improve over the coming days, and weeks.

We'll continue to update this message as we progress through this process.
Mar 19, 14:24 EDT
Resolved - Our team has investigated this issue and have concluded there is no adverse behavior. The supervising physician in Billing Encounters is working as designed. The team will continue to monitor for any anomalies.
Nov 19, 13:38 EST
Investigating - We are currently investigating reports of an issue with Supervising Physician in Billing Encounters not persisting in Save, On Hold, and Post Pending Submit queues, in the Billing application, affecting outgoing claims. Our engineering team is working towards a resolution and we will provide updates as they become available.

We appreciate your patience and apologize for this inconvenience.
Nov 19, 12:20 EST
Resolved - This issue was resolve in the October 7th Release.
Nov 19, 13:27 EST
Investigating - **Investigating issue with Draft Patient Statements**

We are investigating the following issue: Preview of patient statements are missing detailed information. This does not affect assembled statements to the Outbox folder are not affected, the issue is with Preview only.

Our team is currently working it identify a fix for this issue. We will provide an update as soon as it's available.
Oct 8, 16:32 EDT
Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.

Nov 15, 2021

No incidents reported.

Nov 14, 2021

No incidents reported.