CareCloud
All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 25, 2019

No incidents reported today.

Apr 24, 2019
Resolved - Between 8:21 AM and 9:25 AM EDT, April 24th, some customers may have experienced system errors while accessing Charts app and Claims app. This issue has been resolved.
Apr 24, 10:41 EDT
Monitoring - A fix has been implemented we're monitoring the results.
Apr 24, 09:30 EDT
Update - We're investigating reports of the claims app as well as charts experiencing errors. We will provide more information shortly.
Apr 24, 09:21 EDT
Investigating - We're investigating reports of the claims app experiencing errors. We will provide more information shortly.
Apr 24, 08:59 EDT
Apr 23, 2019
Resolved - Between 2:32 PM and 2:45 PM EDT, April 23rd, some customers may have experienced a degraded state accessing CareCloud. This issue has been resolved.
Apr 23, 14:56 EDT
Resolved - Between approximately 11:37 AM - 12:02 PM EDT today, users may have experienced issues accessing CareCloud or our platform running slow. This issue is now considered resolved.
Apr 23, 12:58 EDT
Monitoring - A fix has been implemented and we'll continue to monitor the results
Apr 23, 12:13 EDT
Identified - The issue has been identified and a fix has been implemented.
Apr 23, 12:10 EDT
Investigating - We're investigating reports of CareCloud not loading. We will provide more information shortly.
Apr 23, 11:44 EDT
Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019
Resolved - Between approximately 6:18 PM - 7:47 PM EDT today, users may have experienced issues uploading or downloading content into CareCloud. This issue is now considered resolved.
Apr 19, 20:57 EDT
Monitoring - We have identified the issue, have taken steps to restore services, and are seeing recovery from the impact. We will continue to monitor.
Apr 19, 20:02 EDT
Investigating - We're investigating reports of issues with documents loading/uploading. We will provide more information shortly.
Apr 19, 19:30 EDT
Resolved - This incident has been resolved.
Apr 19, 17:16 EDT
Monitoring - The issue has been identified and a fix has been implemented.
Apr 19, 17:00 EDT
Investigating - We're investigating reports of the analytics app not loading reports. We will provide more information shortly.
Apr 19, 16:45 EDT
Apr 18, 2019
Resolved - From 11:25 AM Eastern to 12:25 PM Eastern today, users may have been unable to access CareCloud. An issue with a backend host has been identified and resolved. No further impact has been observed outside of the time period. If you are currently seeing any issues with CareCloud please reach out to our support team.
Apr 18, 14:47 EDT
Monitoring - Our engineers have identified an issue which was causing the site to run in a degraded state. We will continue to monitor and update if any issues occur.
Apr 18, 12:32 EDT
Update - We are continuing to investigate this issue. We will provide an update detailing when we expect to resolve the problem.
Apr 18, 12:21 EDT
Investigating - We're investigating reports of an issue where CareCloud is running slow. Our engineers are looking into the issue.
Apr 18, 11:38 EDT
Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.