Investigating - We are receiving reports of users experiencing issues with Medicare Eligibility verification. Our team is actively investigating the issue and will update you with more details as we have them
Sep 27, 2023 - 15:09 EDT
Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.
Completed -
The scheduled maintenance has been completed.
Sep 24, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 23:00 EDT
Scheduled -
Starting on Saturday, September 23rd, 2023 CareCloud will perform a maintenance to upgrade our Infrastructure. The maintenance will begin at 11:00 PM Eastern Daylight Time and is expected to be completed by September 24th, 2023 at 12:00 AM Eastern Daylight Time.
During this maintenance window, the CareCloud app will not be available.
We do not anticipate adverse user impact to our app once maintenance has been completed, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of all services throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.carecloud.com.
Sep 21, 09:55 EDT
Completed -
The scheduled maintenance has been completed.
Sep 23, 00:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:30 EDT
Scheduled -
**September 22, 2023 Scheduled Maintenance** We will be conducting the Breeze Software Maintenance on September 22, 2023, beginning at 10:30 PM EST. We expect that this maintenance window will last approximately 2-hour and should be completed by 12:30 AM EST, on September 23, 2023. During the software deployment window, we do not expect any impact to the CareCloud Platform. We will post updates to the Status page prior to and after the software deployment window but alerts will not be sent out to Status page Subscribers.
Sep 22, 17:05 EDT
Resolved -
This incident has been resolved.
Sep 18, 09:53 EDT
Monitoring -
Corrections for the Charge Posting with Referral Provider, Clinical Plan, and Quick Text have been fully deployed. Please note that it will be necessary for you to restart the CareCloud application to apply these changes. If you continue to experience any issues with the above items, please contact our support desk for further assistance.
Sep 15, 17:55 EDT
Update -
Charge Posting with Referring Provider Issue - The solution is currently in the final stages and should be moving to QA shortly. Once it passes QA, we will provide an update on deployment timelines. The team is also finalizing the solution for the other two reported issues regarding Quick Text and Clinical Plan and will likely deploy the correction at the same time.
Sep 15, 15:56 EDT
Investigating -
We are receiving reports of issues with posting charges with an attached referring provider. Our team is currently investigating and will provide updates shortly.
Sep 15, 10:00 EDT