CareCloud
All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 24, 2020

No incidents reported today.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020
Resolved - Our teams have validated that all affected services are recovered at this time. We are continuing to monitor for any additional impact.
Feb 19, 21:55 EST
Update - The cause of this issue has been identified and our teams are currently taking action to remediate impact. We will provide additional updates as they become available.
Feb 19, 20:10 EST
Investigating - We are currently investigating an issue where users are receiving "The request is invalid. Please verify the parameters and/or body of your request and try again.". We will provide additional updates as they become available.
Feb 19, 19:34 EST
Resolved - No additional impact has been observed and this incident is now considered Resolved.
Feb 19, 16:12 EST
Update - We have now resolved the Breeze delegated search issue we were experiencing.
Feb 19, 16:06 EST
Update - When running eligibility checks you might be receiving an error in CareCloud. Our Team is currently investigating and we'll update when we have a resolution in place.
Feb 19, 15:52 EST
Identified - We're currently seeing an issue with delegate searches within the Breeze Web Practice Application.
Feb 19, 15:30 EST
Resolved - No additional impact has been observed and this incident is now considered Resolved. Please contact our Client Support team if you experience any additional issues.
Feb 19, 16:10 EST
Monitoring - Our teams have validated that all affected services are recovered at this time. We are continuing to monitor for any additional impact.
Feb 19, 15:24 EST
Update - We apologize again for the inconvenience caused by the continued impact on our Charts application. Our engineering team continues to work on restoring the full functionality of that application. In the meantime, we'd like to remind providers that they can view past clinical notes for their patients in PDF form from the Patient app > Select the patient > Documents > ‘Encounters’ Category > Double click on the encounter.
Feb 19, 14:37 EST
Update - We are continuing to work on a fix for this issue.
Feb 19, 14:28 EST
Update - We're still actively engaged and continue to troubleshoot Clinical components issues. We will provide additional updates as we continue to work towards a resolution.
Feb 19, 14:13 EST
Update - Our engineers are actively working on getting Clinical components back into service. We will provide additional updates as we continue to work towards a resolution.
Feb 19, 13:12 EST
Update - We are continuing to work on a fix for the issue with Clinical components displaying a "Something went wrong, please try again." error.
Feb 19, 12:25 EST
Identified - Our engineers have identified the cause of this issue and are actively taking steps to remediate impact. Our monitoring indicates initial recovery is underway. We will continue to provide additional updates as they become available.
Feb 19, 10:51 EST
Update - We are continuing to investigate this issue. We will provide an update detailing when we expect to resolve the problem.
Feb 19, 09:30 EST
Investigating - We have identified an issue with CareCloud services not loading properly. Our engineers are actively engaged, we will provide an update once a resolution is in place.
Feb 19, 08:33 EST
Identified - We've identified the issue, the team is actively working on fixing it. We will provide more information shortly.
Feb 19, 08:12 EST
Investigating - We're investigating reports of an issue with CareCloud not loading properly. We will provide more information shortly.
Feb 19, 07:23 EST
Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.