CareCloud
All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Campus Operational
Payment Transactions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 9, 2022

No incidents reported today.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - This incident has been resolved.
Aug 5, 07:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 22:29 EDT
Update - Faxes services have been partially restored. We are now seeing faxes processing and working through the backlog.
We will continue to work on fully restoring the service as quickly as we can but rest assured that this is the top priority for our teams.

Aug 4, 11:28 EDT
Identified - Our team continues to work on the issue and we expect to remediate shortly
Aug 3, 18:32 EDT
Investigating - We are currently investigating an issue with our fax services not sending or receiving faxes. We will provide an update once more information is available.
Aug 3, 11:11 EDT
Aug 4, 2022
Aug 3, 2022
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022
Completed - The scheduled maintenance has been completed.
Jul 29, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 22:30 EDT
Scheduled - **JULY 29, 2022 BREEZE RELEASE** We will be conducting the Breeze Software deployment on July 29, 2022, beginning at 10:30 PM EST. We expect that this maintenance window will last approximately 1-hour and should be completed by 11:30 PM EST, on July 29, 2022. During the software deployment window, we do not expect any impact to the Breeze Platform. We will post updates to the Status page prior to and after the software deployment window but alerts will not be sent out to Status page Subscribers.
Jul 29, 11:54 EDT
Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.