CareCloud
Monitoring - Earlier this morning we received a batch of lab results from Quest that was received and processed multiple times between Midnight and 9:23 AM EST. The last batch was sent at 9:23 AM by Quest and no new instances have been received. To prevent any further processing of this bad batch, the Integrations team has implemented a filter to skip the batch. We confirmed that no new reports of this issue have been reported since 9:40 AM today and Quest is currently researching the root cause of this issue.
May 4, 18:23 EDT
Investigating - We are currently seeing an issue with lab results that originate from Quest being duplicated in the activities tab. We're currently investigating with our 3rd party provider for the root cause. We will provide additional updates as soon as it's available.
May 4, 10:51 EDT
Identified - As you know, our system has been experiencing intermittent issues that may have made it difficult for you to access our platform. We want to take this opportunity to assure you that we are aware of the issue and we are working hard to improve your experience as quickly as possible.

Our Engineering and Development Operations teams have worked tirelessly to get to the bottom of the issue and we’ve been successful at reducing the frequency of errors by implementing and reviewing additional logging tools. Although the issues manifested themselves similarly (i.e. with the platform ‘crashing’ or displaying ‘503’ errors) they stemmed from more than one root cause.

During the first week of March, we were able to identify and fix some of the underlying causes, and have since seen drastically fewer errors. Nonetheless, some errors continue to persist.

In furthering our commitment to maintain platform stability, we are dedicating the next several months to platform efficiency, uptime and speed. Some of our efforts will include the collaboration of our Engineering, Product and Development Operations teams, and we are also building a dedicated engineering team solely focused on system stability engagements.

With our concentrated force of resources dedicated to making our system run more efficiently, we are confident that your experience will significantly improve over the coming days, and weeks.

We'll continue to update this message as we progress through this process.
Mar 19, 14:24 EDT

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Campus Operational
Payment Transactions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 28, 2021

No incidents reported today.

Jul 27, 2021

No incidents reported.

Jul 26, 2021
Resolved - The root cause has been identified and a fix has been implemented. If you experience any additional issues please contact our Client Support Team.
Jul 26, 11:41 EDT
Monitoring - Our engineer team has implemented a fix and we are monitoring the results.
Jul 26, 11:12 EDT
Investigating - We are starting to see some errors in the application, our engineering team is continuing to investigate.
Jul 26, 10:46 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 26, 10:13 EDT
Investigating - We are currently investigating an issue with CareCloud not loading. We will provide additional updates when they become available.
Jul 26, 09:55 EDT
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Resolved - This incident is now resolved.
Jul 21, 15:32 EDT
Update - At this time we're no longer seeing any additional impacts with eprescribing to Walmart Pharmacies. If you have any additional questions or concerns please contact our client support team.
Jul 21, 15:32 EDT
Investigating - We understand that providers are experiencing issues when e-prescribing from charts when Walmart is the selected pharmacy. Our e-prescibing vendor Surescripts seems to be experiencing issues with the connection to their pharmacy. We will continue to update the status page with further updates.
Jul 21, 10:14 EDT
Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.