Resolved -
We are writing to inform you that the previously reported issue, in which Lab Result Tasks were automatically closing prior to review, has been resolved.
In addition to addressing the root cause, we have reinstated the tasks for previously affected lab results between received 06/24/2025 – 07/04/2025. As a result, you may notice a higher-than-usual volume in your task queue to ensure no result is overlooked.
Lab Result Tasks are now functioning as intended, and all incoming lab results will generate tasks to facilitate appropriate review.
We appreciate your patience and understanding as we worked to address this matter. Should you have any questions or require further assistance, please do not hesitate to contact our support team.
Jul 6, 09:50 EDT
Monitoring -
A fix has been implemented, and Lab results should now be successfully routing to the Charts Inbox for review. Please resume monitoring incoming results as usual and report any issues or anomalies to the support team.
We appreciate your continued patience and understanding.
Jul 5, 19:26 EDT
Identified -
We are currently experiencing an issue where Lab Result Tasks are automatically closing before being reviewed. Please note that lab results are still accessible within the patient's chart, despite the premature task closure.
If you are expecting any pending lab results, we recommend proactively checking the patient’s chart to ensure no information is missed.
Our product team is actively working on a resolution. A fix is scheduled to be implemented by tomorrow evening (7/3/2025). Once deployed, all incoming lab results will generate a task as expected for proper review.
We appreciate your patience and understanding.
Jul 2, 16:29 EDT