Monitoring - It has come to our attention that the latest Windows Defender Security Intelligence Update (Version 1.441.343.0, released on 11/19/2025) may, in some cases, incorrectly flag the CareCloud application as spam or malware. Please be assured that our application remains fully secure and does not pose any security threats or risks.
If you are affected by this issue, please contact your IT team and request that they update Windows Defender settings to exclude the CareCloud application from the threat list.
Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.
Analytics
Operational
API
Operational
Breeze
Operational
Community
Operational
Eligibility
Operational
Charts
Operational
Chat
Operational
Claims
Operational
Collections
Operational
Interfaces
Operational
Patient Search
Operational
Patient Statements
Operational
Remittance
Operational
Client Support - Incoming External Phone Calls
Operational
Documents
Operational
Campus
Operational
Payment Transactions
Operational
Fax Service
Operational
Appointment Notifications
Operational
90 days ago
100.0
% uptime
Today
CareCloud Live
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jan 29, 12:28 EST
Update -
If you still encounter any issues with running an Analytic report, please Close and Reopen your Business Entity within the CareCloud application. We are continuing to monitor the system to ensure stability.
Jan 28, 12:57 EST
Monitoring -
The team has implemented a fix for the issue impacting analytic reports, and report functionality should now be working correctly. We are continuing to monitor the system to ensure stability.
Jan 28, 12:43 EST
Investigating -
We have received reports of users being unable to run analytic reports due to an error when attempting to do so. The team is currently investigating the issue and will provide updates as more information becomes available.
Jan 28, 12:15 EST
Resolved -
This incident has been resolved.
Jan 26, 14:52 EST
Monitoring -
The team has implemented a fix for the issue impacting analytic reports, and report functionality should now be working correctly. We are continuing to monitor the system to ensure stability.
Jan 26, 09:18 EST
Investigating -
We have received reports of users being unable to run analytic reports due to an error when attempting to do so. The team is currently investigating the issue and will provide updates as more information becomes available.
Jan 26, 08:46 EST
Resolved -
This incident has been resolved.
Jan 23, 15:42 EST
Monitoring -
The team has implemented a fix, and the CareCloud application should now be operating normally. We are actively monitoring all areas to ensure continued stability. Thank you for your patience.
Jan 23, 09:06 EST
Investigating -
We are currently receiving reports of users experiencing issues logging in or loading the CareCloud application. The team is actively investigating the root cause and will provide updates as more information becomes available.
Jan 23, 08:43 EST