Monitoring - It has come to our attention that the latest Windows Defender Security Intelligence Update (Version 1.441.343.0, released on 11/19/2025) may, in some cases, incorrectly flag the CareCloud application as spam or malware. Please be assured that our application remains fully secure and does not pose any security threats or risks.
If you are affected by this issue, please contact your IT team and request that they update Windows Defender settings to exclude the CareCloud application from the threat list.
Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.
Analytics
Operational
API
Operational
Breeze
Operational
Community
Operational
Eligibility
Operational
Charts
Operational
Chat
Operational
Claims
Operational
Collections
Operational
Interfaces
Operational
Patient Search
Operational
Patient Statements
Operational
Remittance
Operational
Client Support - Incoming External Phone Calls
Operational
Documents
Operational
Campus
Operational
Payment Transactions
Operational
Fax Service
Operational
Appointment Notifications
Operational
90 days ago
100.0
% uptime
Today
CareCloud Live
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jan 6, 15:33 EST
Monitoring -
The team has identified the issue and implemented changes to correct documents populating within the system. The processing queue has been completed, and all documents should now be populating correctly. We are continuing to monitor the system to ensure full stability.
Jan 5, 13:37 EST
Investigating -
The team is currently investigating an issue where Breeze forms are not populating within the CareCloud application after patients complete the check-in process.
Jan 5, 11:44 EST
Resolved -
This incident has been resolved.
Jan 5, 11:41 EST
Monitoring -
Assembled claims should be processing successfully and we are continuing to monitor the results
Dec 25, 20:52 EST
Identified -
We have identified the issue and implemented an adjustment to prevent it from occurring going forward. We are currently working to rectify the impacted data and move it to the appropriate queue. Once completed, all affected claims will be returned to the Outbox queue.
Dec 22, 13:56 EST
Investigating -
We are currently investigating issues related to claim submissions that are in a failed status. We will provide status updates once our engineering teams have concluded their investigation and resolved the issue. We appreciate your patience.
Dec 22, 10:10 EST