CareCloud
All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics   Operational
API   ? Operational
Breeze   Operational
Community   Operational
Eligibility   Operational
Charts   Operational
Chat   Operational
Claims   Operational
Collections   Operational
Interfaces   Operational
Patient Search   Operational
Patient Statements   Operational
Remittance   Operational
Client Support - Incoming External Phone Calls   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 14, 2018

No incidents reported today.

Nov 13, 2018
Resolved - This incident has been resolved.
Nov 13, 16:17 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 15:42 EST
Update - We are continuing to investigate an issue where document viewing is intermittently failing for some clients. We will update here as soon as we have identified root cause.
Nov 13, 14:00 EST
Investigating - We are experiencing an issue with viewing documents (including reports) in the CareCloud platform. We apologize for any inconvenience and we continue to work to resolve the issue as soon as possible.
Nov 13, 12:14 EST
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018
Resolved - Our phone systems are now fully operational and everything has recovered.
Nov 5, 12:32 EST
Update - We are continuing to work with our telecom service provider.
Nov 5, 11:46 EST
Investigating - Our telecom provider has identified an issue and we're currently working closely with them on fixing this.

We'll provide more updates shortly.
Nov 5, 11:37 EST
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018
Resolved - Our Engineering team has resolved the issue with connectivity to our Carecloud system. We apologize for the inconvenience.
Nov 1, 18:13 EDT
Monitoring - Our engineers are currently still investigating the root cause, but the CareCloud system has stabilized. We apologize for any inconvenience this might have caused.
Nov 1, 15:29 EDT
Update - The CareCloud Platform is experiencing connectivity issues at this time
Nov 1, 14:41 EDT
Investigating - The CareCloud Platform is experiencing connectivity issues at this time
Nov 1, 14:39 EDT
Resolved - This incident has been resolved. All printing forms have been processing normally since 1:35pm ET.
Nov 1, 14:21 EDT
Monitoring - Our Engineering team has identified the issue with printing forms, we're currently monitoring the resolution that was implemented.
Nov 1, 13:39 EDT
Update - We are continuing to investigate this issue.
Nov 1, 13:32 EDT
Investigating - The CareCloud Platform is experiencing an issue where printing forms from Appointment, Patient apps.
Nov 1, 13:30 EDT
Oct 31, 2018

No incidents reported.