CareCloud
All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Campus Operational
Payment Transactions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Completed - The scheduled maintenance has been completed.
May 11, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 23:00 EDT
Scheduled - **MAY 10 2022 RELEASE**

We will be conducting the May 10 Release software deployment on, May 10, 2022, beginning at 11:00PM EDT. We expect that this maintenance window will last approximately 1-hour and should be completed by 12:00 AM EDT, on May 11, 2022.

During the software deployment window, we do not expect any impact to the CareCloud Platform. We will post updates to the Status page prior to and after the software deployment window but alerts will not be sent out to Status page subscribers.

May 10, 13:11 EDT
May 10, 2022
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Resolved - This incident has been resolved.
May 6, 15:39 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 14:34 EDT
Identified - A hot fix has been deployed and users who are facing the scheduler issue should now log off and log back in to accept the new fix.
May 6, 14:10 EDT
Update - Users with access to the Charts app can use the Schedule tab in the Charts app to view the schedule per provider and update the status of appointments to checked in, in-progress, exam room, checked out, or cancelled. Users can also access appointments that are already on the schedule by searching for the appointment via the magnifying glass in the appointments app. In the patients app, the Today view on the top left also offers a list of patients with appointments today and can be used to access the appointment via the Next Appointment field on the patient dashboard
May 6, 11:16 EDT
Investigating - We are currently investigating reports of appointments not reflecting proper schedules. We will provide additional updates as they become available.
May 6, 09:20 EDT