CareCloud Status

CareCloud

All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational

API Operational

Breeze Operational

Community Operational

Eligibility Operational

Charts Operational

Chat Operational

Claims Operational

Collections Operational

Interfaces Operational

Patient Search Operational

Patient Statements Operational

Remittance Operational

Client Support - Incoming External Phone Calls Operational

Documents Operational

Campus Operational

Payment Transactions Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 27, 2020

No incidents reported today.

Nov 26, 2020

Investigating

Resolved - Amazon Web Services have confirmed that all services are operating at normal levels. Our engineering teams have run internal testing and all CareCloud services are running at normal levels as well. If you experience any additional issues please reach out to our Client Support team.
Nov 26, 07:00 EST

Update - Amazon Web Services have now fully mitigated the impact on their services that were affecting the CareCloud system. They are no longer seeing increased error rates or latencies. However, they are not yet taking the full traffic load and are working to gradually increase traffic to the necessary services. Over the next few hours, we expect them to relax these throttles to previous levels. We expect customers to begin seeing recovery as these throttles are relaxed over this timeframe.
Nov 26, 00:13 EST

Update - Amazon Web Services continue to work towards full recovery of the issue affecting our CareCloud System and are observing steady signs of recovery. They are actively working toward full recovery for all affected services, we will provide updates as we have new information to share.
Nov 25, 20:56 EST

Identified - We continue to work with Amazon Web Services towards the recovery of the issue affecting CareCloud. We're seeing error rates drop down, but expect full recovery to still take up to a few hours. We will provide additional updates as they come available.
Nov 25, 16:07 EST

Update - We are working diligently with Amazon Web Services support team. They have advised us that a root cause has been identified and working towards a prompt resolution. We will provide additional updates as we get more information.
Nov 25, 14:01 EST

Update - We're closely working with Amazon Web Services as we continue to work towards a resolution. We will update as more information is available.
Nov 25, 12:37 EST

Update - We are continuing to monitor the issue we're experiencing with Amazon Web Services. We will update as more information becomes available.
Nov 25, 11:17 EST

Investigating - We are currently seeing intermittent issues with CareCloud. These issues are stemming from our Third-Party Cloud provider Amazon Web Services, we're working closely with them and will provide additional updates as they become available.
Nov 25, 09:53 EST

Nov 25, 2020

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

Scheduled System Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 22:45 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:02 EST

Scheduled - On Saturday November 14, 2020, CareCloud will perform a planned maintenance to upgrade our database as part of our continued efforts to augment system availability and integrity.

The maintenance will begin at 10:00 PM Eastern Standard Time and is expected to complete by 10:45 PM. During this maintenance window, we expect the CareCloud platform to be unavailable for the entire portion of the window.

We will also closely monitor the status of the platform throughout the maintenance and thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.carecloud.com.
Nov 11, 16:22 EST

Appointment Blockouts Not Displaying

Resolved - A fix to this issue has been deployed and confirmed as working bu our support team. If you have any further questions about this incident please contact Support during regular business hours.
Nov 14, 16:00 EST

Investigating - We’re currently investigating reports from users unable to see block-outs for their practice within the appointments app. Our engineering team is aware and are currently looking into a resolution. We will continue to update the status page with updates as they become available. Thank you for your patience.
Nov 14, 12:54 EST

Nov 13, 2020

No incidents reported.