CareCloud
All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Uptime over the past 90 days. View historical uptime.
Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Campus Operational
Payment Transactions Operational
Fax Service Operational
Appointment Notifications Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 6, 2024

No incidents reported today.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
CareCloud Payment App Restored on Clover Devices
Resolved - We are pleased to inform you that the issue has been resolved. All CareCloud Payment apps have now been successfully pushed to the affected Clover devices.

If you continue to experience any issues or have further questions, please contact our support team for assistance.

Thank you for your patience throughout this process.
Sep 26, 08:39 EDT
Monitoring - Fiserv has now pushed the CareCloud Payment app back to all affected Clover devices. We are currently monitoring the process. If the app has not yet appeared on your device, please check for any notifications on the device itself indicating the app is being reinstalled.

If no notification or app has been received, the CareCloud Payment app should be automatically installed tonight as part of Fiserv's nightly updates.

Thank you for your continued patience as we ensure all devices are updated properly.
Sep 25, 11:18 EDT
Investigating - We have identified an issue where the CareCloud Payment app has been removed from Clover devices. This appears to be an issue on Fiserv's end, and we are currently engaging their management for further details and a resolution.

We understand the critical impact this has on your daily workflow, and we are working closely with Fiserv to resolve this as quickly as possible.

Thank you for your patience and understanding during this time. We will provide updates as more information becomes available.
Sep 25, 09:26 EDT
Sep 25, 2024
Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

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