CareCloud
Appointment Reminders
Update - Our engineering team is continuing to investigate the root cause of the current appointment confirmation issue. We will provide another update once we have additional information to provide.
Oct 26, 18:34 EDT
Update - We are continuing to work on the appointment confirmation issue. We will continue to post updates until this issue is resolved.
Oct 26, 14:41 EDT
Investigating - We have received reports of incorrect times going out on appointment confirmations to patients via the CareCloud system.
Our engineers are aware of this issue and are working to resolve it as quickly as possible. Thank you for your patience while we get this resolved. We will continue to post updates as they become available.
Oct 26, 13:08 EDT

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Campus Operational
Payment Transactions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 26, 2020

Unresolved incident: Appointment Reminders.

Oct 25, 2020

No incidents reported.

Oct 24, 2020
System times are 4 hours ahead
Resolved - We’ve now resolved the issue of records appearing 4 hours ahead.
Oct 24, 15:01 EDT
Monitoring - We have identified the issue related to appointments displaying in the CareCloud Central Appointments app as four hours ahead.

We have corrected any appointments created prior to October 23rd at 11:00PM EDT. However, any appointments after prior 11PM last night will require a secondary fix which we will be making shortly. At this time, you do not need to manually update these appointments.

We will continue to investigate and monitor any additional impacts and will update this status page accordingly.
Oct 24, 13:26 EDT
Identified - Our Technical Operations and Engineering teams continue to work on resolving this issue, which appears to be causing all appointments to appear 4 hours ahead of their actual start-time.

As an immediate workaround to confirm the proper start-time of your appointments, practices may utilize the 'Print' -> 'Appointment List' feature in the top-right of the Appointments app. This report and any reports from CareCloud Analytics continue to show the proper appointment time.
Oct 24, 12:00 EDT
Investigating - We are investigating an issue with the CareCloud System where all times (i.e. appointments) are set five hours ahead. Please note, the System remains otherwise fully operational.

We believe this issue is related to this morning's database maintenance, and our teams are working diligently to resolve the issue. No ETA on a fix is currently available.

We will continue to post updates here on the Status page, as they become available.
Oct 24, 11:05 EDT
CareCloud Database Upgrade Window
Completed - The scheduled maintenance on the production CareCloud databases has now completed. Our teams have now commenced the testing phase, but access to the CareCloud System is now available.

During the testing phase, we will continually monitor the status of the CareCloud System and update this status page with any issues.
Oct 24, 03:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 23:30 EDT
Update - We have updated our scheduled maintenance window for tomorrow, October 23rd. The window will now begin at 11:30PM EDT, instead of 11:00PM. We continue to expect the window to last two hours.
Oct 22, 11:56 EDT
Scheduled - We will be conducting a second phase of upgrades to our database infrastructure at 11:30PM EDT on Friday, October 23. This maintenance window will last approximately two-hours and is expected to be completed by 1:30AM EDT on Saturday October 24.

During this maintenance window, we expect the CareCloud platform to be unavailable for some portion of time. After the upgrade has concluded, we will administer a thorough test and execution plan, which includes broad and deep platform-wide testing by internal users. This testing plan will commence immediately after the upgrade has completed and will continue until early Saturday morning. During the testing phase, certain portions of the application may be unavailable. If any function or portion of the application is detected to be unavailable we will update this Status page accordingly.

Additional updates on this maintenance as well as any changes in status will also be shared here.
Oct 20, 16:34 EDT
Oct 23, 2020
Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
MIPS Outage
Resolved - At this time our MIPS dashboard issue has been resolved.
Oct 20, 14:19 EDT
Investigating - Our third-party provider for MIPS is currently experiencing an outage. We're working with them and will provide additional updates as they become available.
Oct 20, 13:02 EDT
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020
CareCloud Database Maintenance Window
Completed - Our maintenance window has been completed.
Oct 17, 02:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:36 EDT
Scheduled - On Friday, October 16, beginning at 11:00PM EDT, CareCloud will perform a two-hour planned maintenance to upgrade various aspects of our database infrastructure that underpins the production environment that all clients utilize for their Practice Management and EHR today.

This two-hour maintenance is expected to be completed by 2:30AM EDT on Saturday October 17. During this maintenance window, we expect the CareCloud platform to be unavailable for some portion of the window. In addition, we have built a detailed test and execution plan, which includes broad and deep platform-wide testing by internal users beginning at 11:00 PM on Friday, October 16 and into Saturday.

Updates on this maintenance as well as any changes in status will be shared here on https://status.carecloud.com.
Oct 17, 01:35 EDT
CareCloud Database Maintenance Window
Completed - The scheduled maintenance has been completed.
Oct 17, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:01 EDT
Scheduled - On Friday, October 16, beginning at 11:00PM EDT, CareCloud will perform a two-hour planned maintenance to upgrade various aspects of our database infrastructure that underpins the production environment that all clients utilize for their Practice Management and EHR today.

This two-hour maintenance is expected to be completed by 2:30AM EDT on Saturday October 17. During this maintenance window, we expect the CareCloud platform to be unavailable for some portion of the window. In addition, we have built a detailed test and execution plan, which includes broad and deep platform-wide testing by internal users beginning at 11:00 PM on Friday, October 16 and into Saturday.

Updates on this maintenance as well as any changes in status will be shared here on https://status.carecloud.com.
Oct 15, 18:14 EDT
Oct 16, 2020
Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

← Incident History Powered by Statuspage