Monitoring - The claim generation process has been completed, and all claims affected by last night’s processing issue should now be addressed. Our team is actively monitoring the system to ensure stability and verify that all scheduled nightly jobs run successfully tonight.
We will provide further updates if needed. Thank you for your patience and understand
Oct 13, 2026 - 14:05 EDT
We will provide further updates if needed. Thank you for your patience and understand
Oct 13, 2026 - 14:05 EDT
Identified - The Product team is actively processing claims that were not automatically generated during last night’s scheduled processing. Many of the affected claims have already been processed, and the team is continuing to work through the remaining claims.
We will provide another update once processing is complete. Thank you for your patience and understanding.
Oct 13, 2026 - 11:47 EDT
We will provide another update once processing is complete. Thank you for your patience and understanding.
Oct 13, 2026 - 11:47 EDT
Investigating - We are currently investigating an issue that prevented claims from being automatically generated during last night’s scheduled processing. Our Production team is actively investigating the cause of the nightly job failure and working toward a resolution.
We will provide updates as more information becomes available. Thank you for your patience and understanding.
Oct 13, 2026 - 08:20 EDT
We will provide updates as more information becomes available. Thank you for your patience and understanding.
Oct 13, 2026 - 08:20 EDT
Identified - We are currently implementing security updates related to user access across the platform.
As we work through these updates, some users may experience changes in their ability to access certain features or functions. If access is affected, practice administrators may need to review and update the user's access as appropriate.
We will provide additional updates as more information becomes available.
Thank you for your patience and understanding.
Oct 13, 2026 - 11:51 EDT
As we work through these updates, some users may experience changes in their ability to access certain features or functions. If access is affected, practice administrators may need to review and update the user's access as appropriate.
We will provide additional updates as more information becomes available.
Thank you for your patience and understanding.
Oct 13, 2026 - 11:51 EDT
Identified - To ensure full functionality and access to connected devices and services using the CareCloud web experience, please confirm that the following browser settings are enabled:
Google Chrome / Microsoft Edge
- Access apps on your device
- Pop-ups and redirects
Safari on Mac
Safari handles these permissions a little differently. Please make sure the following are allowed:
- Pop-up windows
- Any prompted permissions needed to access connected devices or external applications
If these settings are not enabled, certain features may not work as expected
Jul 06, 2026 - 11:10 EDT
Google Chrome / Microsoft Edge
- Access apps on your device
- Pop-ups and redirects
Safari on Mac
Safari handles these permissions a little differently. Please make sure the following are allowed:
- Pop-up windows
- Any prompted permissions needed to access connected devices or external applications
If these settings are not enabled, certain features may not work as expected
Jul 06, 2026 - 11:10 EDT
About This Site
Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.
Analytics
Operational
API
Operational
Breeze
Operational
Community
Under Maintenance
Eligibility
Operational
Charts
Operational
Chat
Operational
Claims
Operational
Collections
Operational
Interfaces
Operational
Patient Search
Operational
Patient Statements
Operational
Remittance
Operational
Client Support - Incoming External Phone Calls
Operational
Documents
Operational
Campus
Operational
Payment Transactions
Operational
Fax Service
Operational
Appointment Notifications
Operational
CareCloud Live
Operational
MIPS
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.