CareCloud
Investigating - **IMPORTANT**
IF YOU ARE SEEING AN ERROR UPON LOGGING INTO CARECLOUD, OR YOU'RE UNABLE TO LAUNCH YOUR BUSINESS ENTITY, YOU ARE NOT ON THE LATEST VERSION OF THE CLOUD APP OR YOU ARE ACCESSING CARECLOUD THROUGH A WEB BROWSER.

PLEASE TAKE THE FOLLOWING ACTION:

WINDOWS USERS (most users):
YOU MUST Download and install the latest Cloud App version here: https://carecloud-app-release.s3.amazonaws.com/release/CareCloud-0.2.85.exe

ENTERPRISE WINDOWS USERS (MSI):
Please note that as a result of an optimization made to the install process moving forward, operating systems running v0.2.83 or earlier of the Cloud App installed via the MSI file will need to UNINSTALL and REINSTALL CareCloud for Windows via the MSI or EXE file.

For all enterprise level installs of the CareCloud App MSI, please proceed with uninstalling the previous version of the CareCloud App and reinstalling the latest MSI, version 0.2.85: https://carecloud-app-release.s3.amazonaws.com/release/CareCloud-0.2.85.msi

If you're an individual user who has installed the MSI on your local machine, you must do the following:

First, uninstall the current version of CareCloud for Windows on your machine:
1. Right click the CareCloud application from your Start menu
2. Select Uninstall
3. Locate CareCloud in the list of programs, right click and select Uninstall To install the latest version of CareCloud for Windows:

Then:
1. Download the latest Enterprise Windows MSI Installer: https://carecloud-app-release.s3.amazonaws.com/release/CareCloud-0.2.85.msi
2. Double click the downloaded installer from your Downloads folder to install the latest version.

For more information, see: https://www.carecloud.com/app/
Jan 12, 10:01 EST

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Campus Operational
Payment Transactions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 28, 2021

No incidents reported today.

Jan 27, 2021

No incidents reported.

Jan 26, 2021
Resolved - This incident has been resolved.
Jan 26, 13:52 EST
Monitoring - The engineering team has identified the root cause and implemented a fix.
Jan 26, 10:41 EST
Investigating - We are currently looking into reports with CareCloud loading with 503 errors. Our engineering team is investigating and we will provide an update as we identify the root cause.
Jan 26, 10:31 EST
Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.