CareCloud
Identified - As you know, our system has been experiencing intermittent issues that may have made it difficult for you to access our platform. We want to take this opportunity to assure you that we are aware of the issue and we are working hard to improve your experience as quickly as possible.

Our Engineering and Development Operations teams have worked tirelessly to get to the bottom of the issue and we’ve been successful at reducing the frequency of errors by implementing and reviewing additional logging tools. Although the issues manifested themselves similarly (i.e. with the platform ‘crashing’ or displaying ‘503’ errors) they stemmed from more than one root cause.

During the first week of March, we were able to identify and fix some of the underlying causes, and have since seen drastically fewer errors. Nonetheless, some errors continue to persist.

In furthering our commitment to maintain platform stability, we are dedicating the next several months to platform efficiency, uptime and speed. Some of our efforts will include the collaboration of our Engineering, Product and Development Operations teams, and we are also building a dedicated engineering team solely focused on system stability engagements.

With our concentrated force of resources dedicated to making our system run more efficiently, we are confident that your experience will significantly improve over the coming days, and weeks.

We'll continue to update this message as we progress through this process.
Mar 19, 14:24 EDT

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Campus Operational
Payment Transactions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2021
Resolved - This incident has been resolved.
Sep 20, 13:00 EDT
Investigating - Our phone system is currently unavailable for the Client Support Team. The issue is currently being triaged by our vendor and we expect resolution soon. We will provide updates as they become available. Cases can still be submitted via Campus > Support > Open a Case.
Sep 20, 11:20 EDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:30 EDT
Scheduled - **Scheduled Maintenance 9/17/2021**

In an ongoing effort to further optimize platform stability, we will be conducting routine maintenance to our database infrastructure at 10:30PM EDT on Friday, September 17th.

This maintenance window will last approximately 1-hour and is expected to be completed by 11:30PM on Friday, September 17th.

During the software deployment window, we do not expect any impact to the CareCloud Platform. We will post updates to the Status page prior to and after the software deployment window, but alerts will not be sent out to Status page subscribers.
Sep 17, 14:21 EDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021
Resolved - This incident is resolved. If you experience any additional issues please reach out to your Client Support Team.
Sep 11, 21:01 EDT
Investigating - We are currently investigating reports of EPCS related issues, impacting the ability to e-prescribe controlled substances. Our engineering team is working towards a resolution and we will provide updates as they become available. During this time, users may experience intermittent connectivity to CareCloud.

We appreciate your patience and apologize for this inconvenience.
Sep 11, 16:21 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 03:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 EDT
Scheduled - **9/10/2021 RELEASE**

We will be conducting the August 2021 software deployment on September 10th, 2021, beginning at 11:00PM EDT. We expect that this maintenance window will last approximately 3 hours and should be completed by 2:00AM EDT on September 11, 2021.

As communicated previously, our engineers identified issues with the SureScripts regulatory updates, originally planned for September 2nd, 2021. In order to complete more thorough testing of the SureScripts migration to the 6.1 standard, SureScripts 6.1 related updates have been de-coupled from this release, and will be deployed in an upcoming release (final date to be determined).

During the software deployment window, we do not expect any impact to the CareCloud Platform. We will post updates to the Status page prior to and after the software deployment window, but alerts will not be sent out to Status page subscribers.
Sep 9, 13:03 EDT
Sep 10, 2021
Resolved - This incident has been resolved.
Sep 10, 00:45 EDT
Investigating - We have received reports of users receiving errors when working in the application. Our engineering team is working towards a resolution and we will provide updates as they become available.
Sep 9, 19:05 EDT
Sep 9, 2021
Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.