Resolved -
This incident has been resolved.
May 6, 15:39 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 6, 14:34 EDT
Identified -
A hot fix has been deployed and users who are facing the scheduler issue should now log off and log back in to accept the new fix.
May 6, 14:10 EDT
Update -
Users with access to the Charts app can use the Schedule tab in the Charts app to view the schedule per provider and update the status of appointments to checked in, in-progress, exam room, checked out, or cancelled. Users can also access appointments that are already on the schedule by searching for the appointment via the magnifying glass in the appointments app. In the patients app, the Today view on the top left also offers a list of patients with appointments today and can be used to access the appointment via the Next Appointment field on the patient dashboard
May 6, 11:16 EDT
Investigating -
We are currently investigating reports of appointments not reflecting proper schedules. We will provide additional updates as they become available.
May 6, 09:20 EDT