CareCloud Status

CareCloud

All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational

API Operational

Breeze Operational

Community Operational

Eligibility Operational

Charts Operational

Chat Operational

Claims Operational

Collections Operational

Interfaces Operational

Patient Search Operational

Patient Statements Operational

Remittance Operational

Client Support - Incoming External Phone Calls Operational

Documents Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 19, 2019

No incidents reported today.

Oct 18, 2019

Investigating

Resolved - No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know
Oct 18, 15:56 EDT

Monitoring - CareCloud Services have been restored, our teams will continue to actively monitor all services.
Oct 18, 14:14 EDT

Update - We are continuing to investigate and all teams are actively engaged in identifying the root cause and taking steps towards remediation.
Oct 18, 13:04 EDT

Investigating - We have received reports of clients getting errors when trying to log in to the system. Our engineers are aware of the issue and are working to resolve it as quickly as possible. Thank you for your patience while we get this resolved.
Oct 18, 12:02 EDT

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

Issue with CareCloud

Resolved - Some users might have experienced an issue with loading CareCloud between 2:30 PM - 2:43 PM EDT. Our engineers have mitigated the issue and all systems are operating at normal levels.
Oct 15, 15:45 EDT

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

Generating Reports in CareCloud

Resolved - We experienced an issue with specific services not able to generate reports. Our engineers have mitigated the issue and all systems are operating at normal levels.
Oct 8, 17:55 EDT

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.