CareCloud
Investigating - We are in the process of migrating our ticketing system from Salesforce to a new platform. During this transition, we have received reports of users being unable to access older cases tied to their accounts. Our development team is actively investigating this issue and working on a resolution.

We appreciate your patience and will provide updates as soon as more information becomes available. If you need immediate assistance, please contact the Support Department.

Jan 20, 2025 - 15:26 EST

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Campus Under Maintenance
Payment Transactions Operational
Fax Service Operational
Appointment Notifications Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 6, 2025

No incidents reported today.

Feb 5, 2025
Resolved - This incident has been resolved.
Feb 5, 17:36 EST
Monitoring - Our development team has successfully implemented a fix addressing the error that occurred when attempting to send labs (Quest). All labs should now be able to be sent without any issues.

If you previously encountered this error, we kindly ask that you attempt to send again. Should any further issues arise, please don’t hesitate to reach out to our support team for assistance.

Thank you for your patience and understanding.

Feb 5, 13:53 EST
Investigating - We have received reports of users encountering an error when attempting to send lab orders (Quest). Our team is actively reviewing the issue and working on a resolution.

We will continue to provide updates as we work toward resolving the problem. Thank you for your patience.

Feb 4, 19:15 EST
Feb 4, 2025
Resolved - This incident has been resolved.
Feb 4, 19:09 EST
Monitoring - Our team has successfully implemented a fix, and the system should now be running optimally. We are actively monitoring the results to ensure continued stability and performance.

We will provide further updates if necessary. Thank you for your continued patience.

Feb 4, 15:08 EST
Update - Our team has successfully implemented a fix, and the system should now be running optimally. We are actively monitoring the results to ensure continued stability and performance.

We will provide further updates if necessary. Thank you for your continued patience.

Feb 4, 15:06 EST
Investigating - We are currently receiving reports of "Something Went Wrong" errors and system slowness. Our development team is actively investigating the issue and working on a solution to restore optimal performance.

We will continue to provide updates as we work toward resolving the issue. Thank you for your patience.

Feb 4, 14:29 EST
Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025
Resolved - The issue has been resolved
Jan 30, 09:12 EST
Investigating - We are investigating an issue where patient-submitted information from Breeze is not displaying in the EHR for provider review. Our team is actively working to identify the root cause and will provide updates as we make progress.
Jan 30, 07:32 EST
Resolved - This incidenet has been resolved
Jan 30, 07:33 EST
Update - Our team is actively working on resolving the issue. Existing intake forms continue to function as expected. We will provide further updates as we make progress toward a fix
Jan 29, 11:07 EST
Investigating - We are currently investigating an issue affecting the customization of patient intake forms in Breeze. You may encounter an error when modifying patient intake forms for patients. However, existing intake forms are functioning as expected. Our team is actively working to identify the root cause and will provide updates as we make progress.
Jan 29, 08:55 EST
Jan 29, 2025
Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.

Jan 23, 2025

No incidents reported.