Identified - To ensure full functionality and access to connected devices and services using the CareCloud web experience, please confirm that the following browser settings are enabled:
Google Chrome / Microsoft Edge - Access apps on your device - Pop-ups and redirects
Safari on Mac Safari handles these permissions a little differently. Please make sure the following are allowed: - Pop-up windows - Any prompted permissions needed to access connected devices or external applications
If these settings are not enabled, certain features may not work as expected
Jul 06, 2026 - 11:10 EDT
Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.
Analytics
Operational
API
Operational
Breeze
Operational
Community
Operational
Eligibility
Operational
Charts
Operational
Chat
Operational
Claims
Operational
Collections
Operational
Interfaces
Operational
Patient Search
Operational
Patient Statements
Operational
Remittance
Operational
Client Support - Incoming External Phone Calls
Operational
Documents
Operational
Campus
Operational
Payment Transactions
Operational
Fax Service
Operational
Appointment Notifications
Operational
90 days ago
100.0
% uptime
Today
CareCloud Live
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jul 6, 11:07 EDT
Monitoring -
Our Product team has implemented a fix for the Scanner Plugin issue affecting the web browser version of CareCloud.
Scanning functionality should now be operating as expected. If you previously experienced issues, please try reloading and scanning again.
Our team will continue to closely monitor the service to ensure stability. If you continue to experience any issues with the Scanner Plugin, please contact the Support Department for further assistance.
Thank you for your patience and understanding while we worked to resolve this issue.
Jul 2, 08:46 EDT
Investigating -
We are currently receiving reports of users experiencing issues when using the Scanner Plugin within the web browser version of CareCloud. Our Product team is actively investigating this issue and working toward a permanent resolution. In the meantime, users can utilize the following workarounds:
-Scan the document directly to their local device and upload the file into CareCloud. -Use the Firefox browser, where some users have reported that the Scanner Plugin is functioning as expected.
The issue appears to be related to browser settings within other browsers, such as Chrome, which are impacting scanning functionality. We will provide further updates once a permanent fix has been implemented. Thank you for your patience and understanding.
Jul 1, 11:42 EDT