CareCloud
All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 19, 2019

No incidents reported today.

Oct 18, 2019
Resolved - No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know
Oct 18, 15:56 EDT
Monitoring - CareCloud Services have been restored, our teams will continue to actively monitor all services.
Oct 18, 14:14 EDT
Update - We are continuing to investigate and all teams are actively engaged in identifying the root cause and taking steps towards remediation.
Oct 18, 13:04 EDT
Investigating - We have received reports of clients getting errors when trying to log in to the system. Our engineers are aware of the issue and are working to resolve it as quickly as possible. Thank you for your patience while we get this resolved.
Oct 18, 12:02 EDT
Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019
Resolved - Some users might have experienced an issue with loading CareCloud between 2:30 PM - 2:43 PM EDT. Our engineers have mitigated the issue and all systems are operating at normal levels.
Oct 15, 15:45 EDT
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019
Resolved - We experienced an issue with specific services not able to generate reports. Our engineers have mitigated the issue and all systems are operating at normal levels.
Oct 8, 17:55 EDT
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.