CareCloud
Identified - We are currently experiencing an issue where Lab Result Tasks are automatically closing before being reviewed. Please note that lab results are still accessible within the patient's chart, despite the premature task closure.

If you are expecting any pending lab results, we recommend proactively checking the patient’s chart to ensure no information is missed.

Our product team is actively working on a resolution. A fix is scheduled to be implemented by tomorrow evening (7/3/2025). Once deployed, all incoming lab results will generate a task as expected for proper review.

We appreciate your patience and understanding.

Jul 02, 2025 - 16:29 EDT

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Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Degraded Performance
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Campus Operational
Payment Transactions Operational
Fax Service Operational
Appointment Notifications Operational
90 days ago
100.0 % uptime
Today
CareCloud Live ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

Unresolved incident: Issue: Lab Result Tasks Automatically Closing.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
Resolved - This incident has been resolved.
Jun 23, 11:58 EDT
Monitoring - The product team has identified the issue and implemented a fix. The system is currently stabilizing, and users should now be able to log in and navigate the CareCloud platform without any issues.

We are actively monitoring system performance to ensure continued stability and will provide further updates if necessary.

Thank you for your patience.

Jun 23, 09:26 EDT
Investigating - We are currently experiencing a spike in server activity, which is impacting system performance — including login issues and general slowness across the CareCloud platform.

Our product team is actively reviewing the situation and working to resolve the issue. We will provide additional updates as more information becomes available.

Thank you for your patience and understanding.

Jun 23, 08:43 EDT
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.