Identified - We are currently experiencing an issue where Lab Result Tasks are automatically closing before being reviewed. Please note that lab results are still accessible within the patient's chart, despite the premature task closure.
If you are expecting any pending lab results, we recommend proactively checking the patient’s chart to ensure no information is missed.
Our product team is actively working on a resolution. A fix is scheduled to be implemented by tomorrow evening (7/3/2025). Once deployed, all incoming lab results will generate a task as expected for proper review.
We appreciate your patience and understanding.
Jul 02, 2025 - 16:29 EDT
Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.
Analytics
Operational
API
?
Operational
Breeze
Operational
Community
Operational
Eligibility
Operational
Charts
Degraded Performance
Chat
Operational
Claims
Operational
Collections
Operational
Interfaces
Operational
Patient Search
Operational
Patient Statements
Operational
Remittance
Operational
Client Support - Incoming External Phone Calls
?
Operational
Documents
?
Operational
Campus
Operational
Payment Transactions
Operational
Fax Service
Operational
Appointment Notifications
Operational
90 days ago
100.0
% uptime
Today
CareCloud Live
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jul 5, 2025
No incidents reported today.
Jul 4, 2025
No incidents reported.
Jul 3, 2025
No incidents reported.
Jul 2, 2025
Unresolved incident: Issue: Lab Result Tasks Automatically Closing.
Resolved -
This incident has been resolved.
Jun 23, 11:58 EDT
Monitoring -
The product team has identified the issue and implemented a fix. The system is currently stabilizing, and users should now be able to log in and navigate the CareCloud platform without any issues.
We are actively monitoring system performance to ensure continued stability and will provide further updates if necessary.
Thank you for your patience.
Jun 23, 09:26 EDT
Investigating -
We are currently experiencing a spike in server activity, which is impacting system performance — including login issues and general slowness across the CareCloud platform.
Our product team is actively reviewing the situation and working to resolve the issue. We will provide additional updates as more information becomes available.
Thank you for your patience and understanding.
Jun 23, 08:43 EDT