Resolved -
This incident has been resolved.
Mar 14, 13:46 EDT
Monitoring -
The development team has implemented a fix for the issue preventing access to the Campus platform. You should now be able to access Campus by selecting the Owl icon on the top right of the CareCloud application without any issues.
If you continue to experience problems, please reach out to support.
Thank you for your patience!
Mar 7, 10:46 EST
Investigating -
We are currently investigating reports of users being unable to access the Campus platform when selecting the Owl icon on the top right of the CareCloud application. A Single Sign-On (SSO) error is being displayed instead. Our development team is actively reviewing the issue, and we will provide an update as soon as possible.
We apologize for any inconvenience and appreciate your patience.
Mar 7, 08:47 EST
Monitoring -
We are pleased to share that our development team has successfully resolved the issue affecting access to older cases during our migration from Salesforce to a new ticketing platform. Users should now be able to view their older cases without any issues.
If you previously experienced difficulties accessing your cases, please try again. Should you encounter any further issues, don’t hesitate to reach out to our Support Department for assistance.
We appreciate your patience throughout this transition and thank you for your continued support.
Feb 10, 10:47 EST
Investigating -
We are in the process of migrating our ticketing system from Salesforce to a new platform. During this transition, we have received reports of users being unable to access older cases tied to their accounts. Our development team is actively investigating this issue and working on a resolution.
We appreciate your patience and will provide updates as soon as more information becomes available. If you need immediate assistance, please contact the Support Department.
Jan 20, 15:26 EST