CareCloud
Eligibility Verification Issue
Monitoring - The fix has been successfully validated and fully implemented. Eligibility verification for all payers, including Medicare, should now be functioning without issues. The team is continuing to closely monitor the system to ensure ongoing stability. Thank you for your patience and we apologize for any inconvenience this may have caused.
Mar 25, 2026 - 12:06 EDT
Update - The Engineering team is currently conducting testing for a potential fix related to the Medicare eligibility issue. This testing is expected to last approximately 10–20 minutes. During this time, other payers may temporarily experience issues when checking eligibility. Once testing is complete, eligibility checks for other payers should return to normal functionality. Thank you for your patience and understanding.
Mar 25, 2026 - 11:21 EDT
Update - The Engineering team is currently working with CMS to resolve the issue impacting Medicare eligibility verification. We will continue to provide updates as more information becomes available. Thank you for your patience.
Mar 24, 2026 - 14:45 EDT
Identified - The Engineering team has implemented a fix for the eligibility verification issue affecting all payers except Medicare. Eligibility checks for other payers should now function as expected without errors.

The team has identified the root cause of the issue impacting Medicare eligibility verification and is actively working to restore full functionality. We will provide further updates as more information becomes available. Thank you for your patience.
Mar 20, 2026 - 16:31 EDT
Update - We are currently receiving reports of eligibility verification issues affecting all payers. The team is actively investigating and working to identify the root cause. We will provide updates as more information becomes available. Thank you for your patience.
Mar 20, 2026 - 15:37 EDT
Investigating - We are currently investigating an issue where users are encountering errors when attempting to check Medicare eligibility. The Engineering team is actively working to resolve the issue and will provide updates as more information becomes available. Thank you for your patience.
Mar 20, 2026 - 08:35 EDT

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Uptime over the past 90 days. View historical uptime.
Analytics Operational
API Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls Operational
Documents Operational
Campus Operational
Payment Transactions Operational
Fax Service Operational
Appointment Notifications Operational
90 days ago
100.0 % uptime
Today
CareCloud Live Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 25, 2026

Unresolved incident: Eligibility Verification Issue.

Mar 24, 2026
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
Mar 19, 2026

No incidents reported.

Mar 18, 2026
Issue with Analytics Application
Resolved - This incident has been resolved.
Mar 18, 16:30 EDT
Monitoring - The team has implemented a fix, and the Analytics application should now be functioning correctly. The Engineering team is closely monitoring the system to ensure continued stability.

If you are still experiencing any issues, please refresh your entity and attempt to run an analytic report again. If the issue persists after refreshing, please contact the Support Center for further assistance.

Thank you for your patience and understanding.
Mar 17, 08:57 EDT
Identified - The Analytics application is still experiencing issues, and the Engineering team is actively working toward a resolution. At this time, the issue appears to be isolated to the Analytics application, and the rest of the CareCloud system should be operating as expected. We will provide further updates as more information becomes available. Thank you for your patience.
Mar 17, 08:27 EDT
Monitoring - The Engineering team has implemented several fixes related to the reported issues. Performance within the Analytics application has improved, and continued progress is expected when running reports. Our Engineering teams are actively monitoring all functionalities to ensure ongoing stability.

Our Support teams remain available to assist if you experience any issues. Thank you for your patience and understanding.
Mar 16, 19:07 EDT
Investigating - We are currently receiving reports of users encountering errors when accessing the Analytics application. Additionally, some users are seeing “SWW (Something Went Wrong)” error messages appearing in various applications when searching for different items. The team is actively investigating the issue and will provide updates as more information becomes available. Thank you for your patience.
Mar 16, 11:19 EDT
CareCloud App
Resolved - This incident has been resolved.
Mar 18, 16:28 EDT
Monitoring - Following our earlier notice regarding the system outage, services are now normalizing. Our engineering teams are actively monitoring all functionalities to ensure stability.
Users should now be able to log in and use the system normally. Our support teams remain available to assist if you experience any issues.
Thank you for your patience.
Mar 16, 18:59 EDT
Identified - CareCloud is currently experiencing a system disruption affecting access to certain platform services, including our EHR, Practice Management, and related applications.

Our technical teams identified the issue and are actively working to restore full access. We understand the urgency this creates for your practice operations and patient care, and restoring service is our top priority.

At this time, we are unable to provide a specific timeline for full restoration. We will post updates to this page as new information becomes available, and we are committed to communicating transparently throughout this process.

If you need immediate assistance, please contact our support team:
Phone: 866-931-3832 | Email: support@carecloud.com

We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this matter.
Mar 16, 14:11 EDT
Update - The Engineering team is continuing to work on the reported issues, and fully resolving them remains a top priority. We will provide another update as soon as more information becomes available. Thank you for your patience.
Mar 16, 12:24 EDT
Investigating - We are currently investigating an issue that is causing intermittent system disruptions. Users may experience inconsistent behavior or temporary issues accessing certain areas of the platform. Our team is actively working to resolve the issue and restore normal service as quickly as possible.

We will provide additional updates on this page as soon as they become available.
Mar 15, 10:58 EDT
Mar 17, 2026
Mar 16, 2026
Mar 15, 2026
CareCloud Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 15, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:00 EDT
Scheduled - We will be performing a scheduled upgrade to our database infrastructure at 11:00 PM EDT on Saturday, March 14. This maintenance window is expected to last approximately two hours and will be completed by 1:00 AM EDT on Sunday, March 15.

During this maintenance window, the CareCloud platform will be unavailable. Any nightly processes will be paused and will automatically resume Sunday evening.

Immediately following the upgrade, our team will conduct comprehensive platform-wide testing to ensure all systems are operating as expected. This validation process will continue into the early morning hours to confirm system stability and performance. If any issues are identified, updates will be promptly posted to this status page.

We appreciate your understanding as we complete this important infrastructure enhancement to improve system reliability and performance. Additional updates regarding this maintenance and any changes in status will be shared here.
Feb 27, 10:46 EST
Mar 14, 2026
Mar 13, 2026
Issues with loading CareCloud application
Resolved - This incident has been resolved.
Mar 13, 12:21 EDT
Monitoring - The Product team has implemented a fix, and system performance is normalizing. Users should no longer experience loading issues. The team will continue to closely monitor all areas to verify ongoing stability. Thank you for your patience and understanding.
Mar 12, 11:27 EDT
Investigating - CareCloud is currently experiencing issues with application loading and user logins. The Production team is actively investigating the issue and will provide an update as soon as more information becomes available. Thank you for your patience.
Mar 12, 11:16 EDT
Mar 12, 2026
Mar 11, 2026

No incidents reported.

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