CareCloud

All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Analytics Operational
API ? Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls ? Operational
Documents ? Operational
Campus Operational
Payment Transactions Operational
Fax Service Operational
Appointment Notifications Operational
90 days ago
100.0 % uptime
Today
CareCloud Live ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 13, 2025

No incidents reported today.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025
Resolved - We are writing to inform you that the previously reported issue, in which Lab Result Tasks were automatically closing prior to review, has been resolved.
In addition to addressing the root cause, we have reinstated the tasks for previously affected lab results between received 06/24/2025 – 07/04/2025. As a result, you may notice a higher-than-usual volume in your task queue to ensure no result is overlooked.
Lab Result Tasks are now functioning as intended, and all incoming lab results will generate tasks to facilitate appropriate review.
We appreciate your patience and understanding as we worked to address this matter. Should you have any questions or require further assistance, please do not hesitate to contact our support team.

Jul 6, 09:50 EDT
Monitoring - A fix has been implemented, and Lab results should now be successfully routing to the Charts Inbox for review. Please resume monitoring incoming results as usual and report any issues or anomalies to the support team.

We appreciate your continued patience and understanding.

Jul 5, 19:26 EDT
Identified - We are currently experiencing an issue where Lab Result Tasks are automatically closing before being reviewed. Please note that lab results are still accessible within the patient's chart, despite the premature task closure.

If you are expecting any pending lab results, we recommend proactively checking the patient’s chart to ensure no information is missed.

Our product team is actively working on a resolution. A fix is scheduled to be implemented by tomorrow evening (7/3/2025). Once deployed, all incoming lab results will generate a task as expected for proper review.

We appreciate your patience and understanding.

Jul 2, 16:29 EDT
Jul 5, 2025
Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.