Errors accessing certain areas of the Applications

Incident Report for CareCloud

Resolved

All maintenance has been completed and full system performance has been restored.

Posted Jun 15, 2019 - 16:00 EDT

Monitoring

We have completed the recovery and restored normal application functions. Our team is continuing to perform system maintenance to prevent reoccurrence of this issue in the future.

Posted Jun 15, 2019 - 11:18 EDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 15, 2019 - 09:35 EDT

Identified

We have identified an issue that is preventing some users from accessing portions of the Application. Current areas experiencing issues are: Claims, Collections and Analytics. We have a recovery action in process and will update status immediately when it is completed.

Posted Jun 15, 2019 - 09:34 EDT

This incident affected: Analytics, Claims, and Collections.