Monitoring - Yesterday evening, our third-party fax vendor reported that they identified and corrected the cause of the performance issues experienced earlier in the day. All faxing functionality should now be fully restored.
Their team is continuing to monitor the queues to ensure stable performance.
Dec 10, 2025 - 08:11 EST
Identified - Our third-party vendor, SFax, has provided an update indicating that additional issues have been identified with the faxing service. The faxing service is currently experiencing degraded performance. Their engineering team is actively investigating and working toward a resolution.
We will provide further updates as soon as additional information becomes available.
For more details, you may also refer to their status page: https://sfax.statuspage.io/
Dec 09, 2025 - 13:13 EST
Monitoring - Our third-party fax vendor has identified the root cause of the incident and implemented a fix. They have reported that fax functionality has stabilized, and backlogged faxes are processing. Performance continues to be monitored to ensure ongoing stability.
Dec 08, 2025 - 20:22 EST
Investigating - Our third-party digital fax vendor, SFAX, has reported an outage affecting both incoming and outgoing fax services. We are actively monitoring the situation and will provide additional updates as they become available.
For more details, you may also refer to their status page: https://sfax.statuspage.io/
Dec 08, 2025 - 16:36 EST
Monitoring - It has come to our attention that the latest Windows Defender Security Intelligence Update (Version 1.441.343.0, released on 11/19/2025) may, in some cases, incorrectly flag the CareCloud application as spam or malware. Please be assured that our application remains fully secure and does not pose any security threats or risks.
If you are affected by this issue, please contact your IT team and request that they update Windows Defender settings to exclude the CareCloud application from the threat list.
Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.
Analytics
Operational
API
Operational
Breeze
Operational
Community
Operational
Eligibility
Operational
Charts
Operational
Chat
Operational
Claims
Operational
Collections
Operational
Interfaces
Operational
Patient Search
Operational
Patient Statements
Operational
Remittance
Operational
Client Support - Incoming External Phone Calls
Operational
Documents
Operational
Campus
Operational
Payment Transactions
Operational
Fax Service
Operational
Appointment Notifications
Operational
90 days ago
100.0
% uptime
Today
CareCloud Live
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Dec 11, 2025
No incidents reported today.
Dec 10, 2025
Unresolved incident: Faxing Issues within CareCloud.
Resolved -
This incident has been resolved.
Dec 3, 13:57 EST
Monitoring -
Yesterday the team verified that the nightly process completed successfully, and remittance postings should now be reflected as expected. A fix was also implemented for the issue preventing users from creating batches within the Remittance application, and this functionality should now be working properly.
We will continue to monitor the system over the next few days to ensure ongoing stability.
Nov 27, 17:17 EST
Investigating -
The Production team has identified an issue with last night’s nightly process, which has caused a significant delay in the Remittance batch posting. We have also received reports of users being unable to create a batch within the Remittance application, and this is currently under investigation.
We will provide additional updates as soon as more information becomes available.
Nov 26, 10:19 EST