Investigating - We are currently investigating an issue that is causing intermittent system disruptions. Users may experience inconsistent behavior or temporary issues accessing certain areas of the platform. Our team is actively working to resolve the issue and restore normal service as quickly as possible.
We will provide additional updates on this page as soon as they become available.
Mar 15, 2026 - 10:58 EDT
Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.
Analytics
Operational
API
Operational
Breeze
Operational
Community
Degraded Performance
Eligibility
Operational
Charts
Operational
Chat
Operational
Claims
Operational
Collections
Operational
Interfaces
Operational
Patient Search
Operational
Patient Statements
Operational
Remittance
Operational
Client Support - Incoming External Phone Calls
Operational
Documents
Operational
Campus
Operational
Payment Transactions
Operational
Fax Service
Operational
Appointment Notifications
Operational
90 days ago
100.0
% uptime
Today
CareCloud Live
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Mar 15, 01:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:00 EDT
Scheduled -
We will be performing a scheduled upgrade to our database infrastructure at 11:00 PM EDT on Saturday, March 14. This maintenance window is expected to last approximately two hours and will be completed by 1:00 AM EDT on Sunday, March 15.
During this maintenance window, the CareCloud platform will be unavailable. Any nightly processes will be paused and will automatically resume Sunday evening.
Immediately following the upgrade, our team will conduct comprehensive platform-wide testing to ensure all systems are operating as expected. This validation process will continue into the early morning hours to confirm system stability and performance. If any issues are identified, updates will be promptly posted to this status page.
We appreciate your understanding as we complete this important infrastructure enhancement to improve system reliability and performance. Additional updates regarding this maintenance and any changes in status will be shared here.
Feb 27, 10:46 EST
Resolved -
This incident has been resolved.
Mar 13, 12:21 EDT
Monitoring -
The Product team has implemented a fix, and system performance is normalizing. Users should no longer experience loading issues. The team will continue to closely monitor all areas to verify ongoing stability. Thank you for your patience and understanding.
Mar 12, 11:27 EDT
Investigating -
CareCloud is currently experiencing issues with application loading and user logins. The Production team is actively investigating the issue and will provide an update as soon as more information becomes available. Thank you for your patience.
Mar 12, 11:16 EDT
Resolved -
This incident has been resolved.
Mar 4, 13:34 EST
Monitoring -
The Product team has implemented a fix, and system performance is normalizing. Users should no longer experience slowness or error messages. The team will continue to closely monitor all areas to ensure ongoing stability. Thank you for your patience and understanding.
Mar 3, 11:59 EST
Investigating -
We are currently receiving reports of system slowness and error messages. The Product team is actively investigating the issue to determine the root cause and restore optimal performance as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding.
Mar 3, 11:49 EST