Monitoring - A fix has been implemented to address the delay in transferring scheduled telehealth appointments to the portal and sending text message links to patients. There should no longer be any delays.
Our team is actively monitoring the system to ensure continued stability. We appreciate your patience and will provide further updates if needed.
Apr 03, 2025 - 10:45 EDT
Investigating - We have received reports that scheduled telehealth appointments are currently taking approximately 2 hours to transfer to the portal and for patients to receive their text message link for the visit. Our team is actively investigating the issue, and we are working to resolve it as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as they become available.
Mar 14, 2025 - 13:56 EDT
Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.
Analytics
Operational
API
?
Operational
Breeze
Operational
Community
Operational
Eligibility
Operational
Charts
Operational
Chat
Operational
Claims
Operational
Collections
Operational
Interfaces
Operational
Patient Search
Operational
Patient Statements
Operational
Remittance
Operational
Client Support - Incoming External Phone Calls
?
Operational
Documents
?
Operational
Campus
Operational
Payment Transactions
Operational
Fax Service
Operational
Appointment Notifications
Operational
90 days ago
100.0
% uptime
Today
CareCloud Live
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Apr 3, 2025
Unresolved incident: CareCloud Live Telehealth Appointment/Notification Transfer Delay.
Resolved -
This incident has been resolved.
Apr 1, 11:42 EDT
Update -
Our team continues to investigate and address the issue. In the meantime, please continue attempting to assemble claims, as they should successfully assemble after a few attempts.
We appreciate your patience and will provide further updates as they become available.
Mar 26, 13:35 EDT
Investigating -
We have received reports of users experiencing failures when attempting to assemble claims. Some users have noted that after multiple attempts, the claims eventually assemble.
Our engineering team is actively investigating this issue and will provide updates as soon as possible. We appreciate your patience as we work to resolve this.
Mar 26, 12:18 EDT
Resolved -
This incident has been resolved.
Apr 1, 11:42 EDT
Monitoring -
A fix has been implemented, and all interfaces should now be fully operational. Our team is actively monitoring the system to ensure continued stability.
We appreciate your patience and will provide further updates if needed.
Apr 1, 09:59 EDT
Investigating -
We are currently experiencing technical issues with the Charges Inbound and Demographics & Appointments Outbound interfaces, causing them to be temporarily unavailable. Lab interfaces remain operational.
Our teams are actively investigating the issue, and we will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
Apr 1, 08:35 EDT
Resolved -
The issue has been successfully resolved, and the system is now operating optimally. Our team will continue to monitor performance to ensure continued stability.
If you experience any issues, please contact our Support Center at (866) 931-3832 for assistance.
Thank you for your patience and understanding during this time.
Mar 20, 09:11 EDT
Update -
The system is now operating optimally, and our team continues to actively monitor performance to ensure stability.
Snowflake services, which previously impacted the reporting component of our software, are now fully operational. As a result, reporting functionality has been restored.
Thank you for your patience and understanding throughout this process.
Mar 19, 19:30 EDT
Monitoring -
The product team has implemented a fix, and users should now be able to log in to the CareCloud application. The team is actively monitoring system performance to ensure stability and will provide a further update once there is full confidence that the system is back to normal.
Additionally, Snowflake services are currently down, which is impacting the reporting component of our software. As Snowflake is a critical part of our reporting suite, this may continue to affect reporting functionality.
We appreciate your patience and understanding during this time.
Mar 19, 16:09 EDT
Identified -
Our product team is still actively working on resolving the ongoing login issues and system errors. Progress is being made, and we remain committed to restoring normal system functionality as quickly as possible.
We appreciate your continued patience and will provide further updates as soon as possible.
Mar 19, 15:29 EDT
Update -
Our team is continuing to work diligently to resolve the ongoing login issues and system errors. We apologize for the delay and any inconvenience this may be causing. Restoring normal system functionality remains our top priority, and we are committed to resolving this as quickly as possible.
We will provide further updates as soon as possible. Thank you for your patience and understanding.
Mar 19, 14:20 EDT
Investigating -
We are currently experiencing issues with logging in and encountering errors within the system. Our team is actively investigating the cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and appreciate your patience. Further updates will be provided as they become available.
Mar 19, 13:00 EDT
Resolved -
This incident has been resolved.
Mar 20, 09:10 EDT
Monitoring -
The product team has implemented a fix, and users should now be able to run reports in the Analytics application. The team is actively monitoring the reporting aspect of the system to ensure no further issues.
This outage was caused by an outage at our snowflake vendor and backlog of queues were created which overwhelmed the system. Our reporting component (Analytics) was being affected by this outage.
Thank you for your patience during this time.
Mar 19, 19:19 EDT
Update -
Our investigation has determined that the issue appears to be related to a third-party vendor. We are working closely with them to resolve the problem as quickly as possible. Our team continues to monitor the situation and will provide further updates as we receive more information.
Mar 19, 12:08 EDT
Investigating -
We are currently investigating reports of users encountering a "Something Went Wrong" error when attempting to access the Analytics application. Our development team is actively working to identify the cause and implement a solution.
We apologize for the inconvenience and will provide updates as soon as possible.
Mar 19, 12:05 EDT