Monitoring - Assembled claims should be processing successfully and we are continuing to monitor the results
Dec 25, 2025 - 20:52 EST
Identified - We have identified the issue and implemented an adjustment to prevent it from occurring going forward. We are currently working to rectify the impacted data and move it to the appropriate queue. Once completed, all affected claims will be returned to the Outbox queue.
Dec 22, 2025 - 13:56 EST
Investigating - We are currently investigating issues related to claim submissions that are in a failed status. We will provide status updates once our engineering teams have concluded their investigation and resolved the issue. We appreciate your patience.
Dec 22, 2025 - 10:10 EST
Monitoring - It has come to our attention that the latest Windows Defender Security Intelligence Update (Version 1.441.343.0, released on 11/19/2025) may, in some cases, incorrectly flag the CareCloud application as spam or malware. Please be assured that our application remains fully secure and does not pose any security threats or risks.
If you are affected by this issue, please contact your IT team and request that they update Windows Defender settings to exclude the CareCloud application from the threat list.
Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.
Analytics
Operational
API
Operational
Breeze
Operational
Community
Operational
Eligibility
Operational
Charts
Operational
Chat
Operational
Claims
Operational
Collections
Operational
Interfaces
Operational
Patient Search
Operational
Patient Statements
Operational
Remittance
Operational
Client Support - Incoming External Phone Calls
Operational
Documents
Operational
Campus
Operational
Payment Transactions
Operational
Fax Service
Operational
Appointment Notifications
Operational
90 days ago
100.0
% uptime
Today
CareCloud Live
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Dec 26, 2025
No incidents reported today.
Dec 25, 2025
Unresolved incident: Issue with Claims returning with Failed Status.
Resolved -
This incident has been resolved.
Dec 19, 16:23 EST
Monitoring -
Our third-party faxing vendor (SFax) performed emergency maintenance over the weekend to mitigate the recently reported performance issues that were happening. They advised the maintenance was completed successfully, and system performance is currently being monitored. At this time, all fax traffic should be processing in real time. SFax teams will continue to review system performance and monitor stability as traffic volumes increase.
Dec 15, 08:54 EST
Identified -
Our third-party faxing vendor, SFax, is continuing to report system performance issues. As a result, some areas of faxing within CareCloud may be affected, including longer loading times or errors when attempting to send faxes. Their engineering team is actively working to resolve the issues and restore full stability.
Monitoring -
Yesterday evening, our third-party fax vendor reported that they identified and corrected the cause of the performance issues experienced earlier in the day. All faxing functionality should now be fully restored.
Their team is continuing to monitor the queues to ensure stable performance.
Dec 10, 08:11 EST
Identified -
Our third-party vendor, SFax, has provided an update indicating that additional issues have been identified with the faxing service. The faxing service is currently experiencing degraded performance. Their engineering team is actively investigating and working toward a resolution.
We will provide further updates as soon as additional information becomes available.
Monitoring -
Our third-party fax vendor has identified the root cause of the incident and implemented a fix. They have reported that fax functionality has stabilized, and backlogged faxes are processing. Performance continues to be monitored to ensure ongoing stability.
Dec 8, 20:22 EST
Investigating -
Our third-party digital fax vendor, SFAX, has reported an outage affecting both incoming and outgoing fax services. We are actively monitoring the situation and will provide additional updates as they become available.