Monitoring - The Product Team has implemented a fix for the credit card payment transaction issue, and the solution is currently being monitored for stability.
If you continue to experience any issues, please reach out to our Support Team at 866-931-3832 for assistance.
Thank you for your patience while we worked to resolve this matter.
Sep 12, 2025 - 12:34 EDT
Identified - We have identified an issue affecting integrated credit card payment transactions processed either through Patient Financials at the clinic or via the Breeze portal. In certain cases, transactions are being debited multiple times from patient accounts.
This occurs when a payment initially fails with the error message: “Unable to Post Payment at this time. Please try again later.”
Although the payment appears to fail, it is actually queued to process in the background. If additional attempts are made, this can result in duplicate charges to the patient’s bank account, creating overpayments.
Action Required: If you encounter this error message, please do not reattempt the payment. Instead, contact our Support Team at 866-931-3832 to report the issue.
Our team is actively working to resolve this matter and will provide further updates as they become available.
Sep 10, 2025 - 13:21 EDT
Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.
Analytics
Operational
API
?
Operational
Breeze
Operational
Community
Operational
Eligibility
Operational
Charts
Operational
Chat
Operational
Claims
Operational
Collections
Operational
Interfaces
Operational
Patient Search
Operational
Patient Statements
Operational
Remittance
Operational
Client Support - Incoming External Phone Calls
?
Operational
Documents
?
Operational
Campus
Operational
Payment Transactions
Operational
Fax Service
Operational
Appointment Notifications
Operational
90 days ago
100.0
% uptime
Today
CareCloud Live
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Sep 17, 2025
No incidents reported today.
Sep 16, 2025
No incidents reported.
Sep 15, 2025
No incidents reported.
Sep 14, 2025
No incidents reported.
Sep 13, 2025
No incidents reported.
Sep 12, 2025
Unresolved incident: Issue with Integrated Credit Card Payments Appearing to Fail.
Resolved -
All claims impacted by last night’s technical issue have now been successfully submitted. We apologize for the inconvenience this may have caused and appreciate your patience while we worked to resolve the matter.
Sep 4, 09:25 EDT
Identified -
Team has figured out the issue - Recommending we can generate claims. But we have to wait for 8 PM.
Sep 3, 10:58 EDT
Investigating -
We experienced a technical issue last night that prevented our scheduled jobs from running, which caused claims not to be submitted as expected. We sincerely apologize for this disruption. The queued claims are being prioritized and will be submitted today. Our team is actively monitoring the process to ensure timely completion and to prevent recurrence. Thank you for your patience and understanding.
Sep 3, 10:00 EDT