Monitoring - It has come to our attention that the latest Windows Defender Security Intelligence Update (Version 1.441.343.0, released on 11/19/2025) may, in some cases, incorrectly flag the CareCloud application as spam or malware. Please be assured that our application remains fully secure and does not pose any security threats or risks.
If you are affected by this issue, please contact your IT team and request that they update Windows Defender settings to exclude the CareCloud application from the threat list.
Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.
Analytics
Operational
API
?
Operational
Breeze
Operational
Community
Operational
Eligibility
Operational
Charts
Operational
Chat
Operational
Claims
Operational
Collections
Operational
Interfaces
Operational
Patient Search
Operational
Patient Statements
Operational
Remittance
Operational
Client Support - Incoming External Phone Calls
?
Operational
Documents
?
Operational
Campus
Operational
Payment Transactions
Operational
Fax Service
Operational
Appointment Notifications
Operational
90 days ago
100.0
% uptime
Today
CareCloud Live
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Nov 21, 2025
No incidents reported today.
Nov 20, 2025
No incidents reported.
Nov 19, 2025
Unresolved incident: 'Microsoft' Windows Defender Security Intelligence Update.
Resolved -
This incident has been resolved.
Nov 17, 12:32 EST
Monitoring -
The remittance posting issue should now be resolved. A fix has been implemented, and the system has successfully loaded all pending remittances. We will continue to monitor the services throughout the evening to ensure the issue remains fully resolved.
Nov 14, 09:03 EST
Identified -
Our teams continue to work on the Remittance Posting issue. A potential fix was deployed yesterday; however, it did not fully resolve the problem due to an underlying AWS NFS (Network File System) issue.
The EDI, DevOps, and Central Engineering teams are actively collaborating with AWS to address the NFS issue. We will provide further updates as soon as additional information becomes available.
Nov 13, 10:01 EST
Investigating -
Our Production team has identified an issue with the Remittance Posting process, where files are not being loaded into the CareCloud application as expected. The EDI team is actively working with our DevOps and Central Engineering teams to resolve the issue. We will provide an update as soon as more information becomes available.
Nov 12, 08:19 EST