CareCloud

All Systems Operational

About This Site

Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.

Uptime over the past 90 days. View historical uptime.
Analytics Operational
API Operational
Breeze Operational
Community Operational
Eligibility Operational
Charts Operational
Chat Operational
Claims Operational
Collections Operational
Interfaces Operational
Patient Search Operational
Patient Statements Operational
Remittance Operational
Client Support - Incoming External Phone Calls Operational
Documents Operational
Campus Operational
Payment Transactions Operational
Fax Service Operational
Appointment Notifications Operational
90 days ago
100.0 % uptime
Today
CareCloud Live Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CareCloud Scheduled Maintenance Mar 14, 2026 22:00 - Mar 15, 2026 00:30 EDT

We will be performing a scheduled upgrade to our database infrastructure at 10:00 PM EDT on Saturday, March 14. This maintenance window is expected to last approximately two hours and will be completed by 12:00 AM EDT on Sunday, March 15.

During this maintenance window, the CareCloud platform will be unavailable. Any nightly processes will be paused and will automatically resume Sunday evening.

Immediately following the upgrade, our team will conduct comprehensive platform-wide testing to ensure all systems are operating as expected. This validation process will continue into the early morning hours to confirm system stability and performance. If any issues are identified, updates will be promptly posted to this status page.

We appreciate your understanding as we complete this important infrastructure enhancement to improve system reliability and performance. Additional updates regarding this maintenance and any changes in status will be shared here.
Posted on Feb 27, 2026 - 10:46 EST
Mar 1, 2026

No incidents reported today.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Issue Posting Batch within Remittance App
Resolved - This incident has been resolved.
Feb 20, 20:17 EST
Monitoring - The team has implemented a fix for the issue impacting batch posting, and batches should no longer display the error message: “Can’t modify frozen hash.” We are continuing to monitor the system to ensure ongoing stability. Thank you for your patience.
Feb 20, 09:26 EST
Investigating - We are currently receiving reports that when users attempt to click Post Batch from the Outbox, the system displays the error message: “Can’t modify frozen hash,” and the batch is then redirected back to the Error Queue. The Product team is actively investigating this issue and will provide updates as more information becomes available.
Feb 20, 08:59 EST
Feb 19, 2026
Issue with checking patients into Breeze platform
Resolved - This incident has been resolved.
Feb 19, 15:17 EST
Monitoring - The team has implemented a fix for the issue impacting patient check-in within the Breeze platform related to the error message: “The data could not be read because it is missing.” Check-in functionality should now be operating as expected. We are actively monitoring the system to ensure continued stability. Thank you for your patience.
Feb 17, 08:17 EST
Investigating - We are currently receiving reports of users being unable to check in patients within the Breeze platform and encountering the error message: “The data could not be read because it is missing.” The team is actively investigating the issue and will provide updates as more information becomes available. Thank you for your patience.
Feb 13, 10:21 EST
Feb 18, 2026

No incidents reported.

Feb 17, 2026
Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

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