Identified - Our teams continue to work on the Remittance Posting issue. A potential fix was deployed yesterday; however, it did not fully resolve the problem due to an underlying AWS NFS (Network File System) issue.
The EDI, DevOps, and Central Engineering teams are actively collaborating with AWS to address the NFS issue. We will provide further updates as soon as additional information becomes available.
Nov 13, 2025 - 10:01 EST
Investigating - Our Production team has identified an issue with the Remittance Posting process, where files are not being loaded into the CareCloud application as expected. The EDI team is actively working with our DevOps and Central Engineering teams to resolve the issue. We will provide an update as soon as more information becomes available.
Nov 12, 2025 - 08:19 EST
Welcome to CareCloud's home for real-time information on system performance. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Please contact CareCloud’s support team at (866) 931-3832 or email us at support@carecloud.com for any additional questions or concerns.
Analytics
Operational
API
?
Operational
Breeze
Operational
Community
Operational
Eligibility
Operational
Charts
Operational
Chat
Operational
Claims
Operational
Collections
Operational
Interfaces
Operational
Patient Search
Operational
Patient Statements
Operational
Remittance
Degraded Performance
Client Support - Incoming External Phone Calls
?
Operational
Documents
?
Operational
Campus
Operational
Payment Transactions
Operational
Fax Service
Operational
Appointment Notifications
Operational
90 days ago
100.0
% uptime
Today
CareCloud Live
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Nov 14, 2025
No incidents reported today.
Nov 13, 2025
Unresolved incident: Issue with Remittance Posting.
Resolved -
This incident has been resolved.
Nov 5, 14:31 EST
Monitoring -
We recently received reports of users experiencing login issues and application errors. Our production team has implemented a fix, and these issues should now be resolved. We are continuing to monitor the system to ensure ongoing stability.
If you continue to experience any issues, please reach out to our Support Center for assistance at (866) 931-3832.
Nov 5, 08:25 EST