Issue with Analytic Reports

Incident Report for CareCloud

Resolved

This incident has been resolved.

Posted Jan 29, 2026 - 12:28 EST

Update

If you still encounter any issues with running an Analytic report, please Close and Reopen your Business Entity within the CareCloud application. We are continuing to monitor the system to ensure stability.

Posted Jan 28, 2026 - 12:57 EST

Monitoring

The team has implemented a fix for the issue impacting analytic reports, and report functionality should now be working correctly. We are continuing to monitor the system to ensure stability.

Posted Jan 28, 2026 - 12:43 EST

Investigating

We have received reports of users being unable to run analytic reports due to an error when attempting to do so. The team is currently investigating the issue and will provide updates as more information becomes available.

Posted Jan 28, 2026 - 12:15 EST

This incident affected: Analytics.