Issues with users receiving errors and not being abler to login to system

Incident Report for CareCloud

Resolved

This incident has been resolved.

Posted Sep 19, 2025 - 11:56 EDT

Monitoring

A fix has been implemented, and users should now be able to log in without issue. We are currently monitoring the system for stability.

If you continue to experience problems, please restart your application. Should the issue persist after restarting, contact our Support Team for further assistance at (866) 931-3832.

Posted Sep 19, 2025 - 08:39 EDT

Investigating

We are receiving reports of users experiencing errors in the system as well as errors when attempting to log in to the system. Our team is actively investigating the issue and will provide an update shortly.

Thank you for your patience.

Posted Sep 19, 2025 - 08:17 EDT

This incident affected: Analytics, Community, and Charts.