Issue with Diagnosis Codes

Incident Report for CareCloud

Resolved

This incident has been resolved.

Posted Sep 29, 2025 - 09:32 EDT

Monitoring

The team has implemented a fix for the issue affecting diagnosis codes within imported and internally posted billing encounters. Diagnosis codes should now be processing correctly.

We are currently monitoring the system for stability to ensure the resolution is fully effective.

If you continue to experience issues, please contact our Support Team at (866) 931-3832 for assistance.

Posted Sep 26, 2025 - 18:52 EDT

Identified

We are currently aware of and are working to address an issue impacting diagnosis codes within both your imported and internally posted billing encounters. Diagnosis codes are incorrectly appearing with an error stating that they are invalid or cannot be used as a primary diagnosis. We are working as quickly as we can to address this, and will continue to provide status updates

Posted Sep 26, 2025 - 12:59 EDT

This incident affected: Charts and Claims.