Issue with Medicare Eligibility

Incident Report for CareCloud

Resolved

This incident has been resolved.

Posted Oct 28, 2025 - 17:04 EDT

Monitoring

We have started receiving responses from CMS for Medicare patient eligibility verification. Our team is currently monitoring transactions to ensure stability and will provide confirmation shortly in case of any further interruptions.

Posted Oct 27, 2025 - 12:06 EDT

Investigating

We are currently encountering issues with validating patient eligibility for Medicare in CareCloud Health. The DevOps team, along with the EDI team, is actively investigating the matter.
Please note that eligibility verification for all other insurances is functioning normally.

Posted Oct 17, 2025 - 15:08 EDT

This incident affected: Eligibility.